Hotel General Manager jobs in Malaysia

The General Manager will hold full accountability for the hotel’s strategic direction and overall operational leadership. The GM will lead and inspire cross-functional teams to deliver high-class guest experiences, elevate service standards, and optimize business performance. This role demands a forward-thinking leader with a passion for hospitality excellence, commercial acumen, and a commitment to operational excellence..

· Lead the hotel’s entire operations encompassing Rooms Division, Food & Beverage, Finance, Sales & Marketing, and Human Capital functions.

· Provide clear strategic direction to deliver superior guest satisfaction and sustainable profitability.

· Drive business growth through sound revenue strategies, cost optimization, and operational efficiencies.

· Inspire and lead a diverse leadership team to achieve consistent service standards and operational excellence.

· Ensure compliance with brand, regulatory, and service quality standards.

· Cultivate strong working relationships with key stakeholders including ownership, the corporate office, and external partners.

· Bachelor’s degree in Hospitality Management, Business Administration, or equivalent; MBA or Executive Education certifications preferred.

· A minimum of 15 years’ progressive leadership experience within the hospitality industry, including at least 5 years leading a full-service hotel.

· Deep understanding of hotel financial performance, P&L accountability, revenue management, and operational KPIs.

· Proven track record in managing multidisciplinary teams and executing strategic business plans.

· Excellent leadership, communication, and interpersonal skills.

· Strong business acumen, operational discipline, and emotional intelligence.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a general manager? Have you worked in a role where you were responsible for yield management? Do you have experience in a sales role? How many years of hotel management experience do you have? Have you worked in a role which requires experience with product pricing and costing strategy?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.