Hotel General Manager à Malaisie

The General Manager (GM) of Kuala Lumpur International Hotel will be responsible for the full spectrum of hotel operations from pre-opening planning through to daily management post-opening. As the strategic leader of the property, the GM will drive operational excellence, ensure financial targets are met, foster a high-performance culture, and deliver an exceptional guest experience.

1. Pre-Opening Phase (3–6 months before hotel launch)

• Lead the entire pre-opening process including coordination with contractors, designers, suppliers, and government agencies.
• Oversee final stages of construction, interior design setup, FF&E and OS&E procurement and installation.
• Develop and implement standard operating procedures (SOPs) across all departments.
• Work with headquarters to build the full organisational structure including recruitment of Heads of Department (HODs) and core team members.
• Coordinate hotel licensing, registration, and compliance with local authorities (MBKL, BOMBA, MOTAC, KKM, etc.).
• Develop the pre-opening budget (CAPEX/OPEX), monitor expenses, and report to management.
• Plan and execute soft opening strategies including mock operations and trial runs.
• Collaborate with the Sales & Marketing team to execute brand-building and pre-opening marketing campaigns.
• Organise and host the official grand opening event and media/VIP walkthroughs.

2. Operational Phase (Post-opening)

A. Strategic Leadership

• Set hotel goals and KPIs aligned with business targets and group direction.
• Provide visionary leadership across all departments to drive a culture of service excellence.
• Lead monthly reviews and business strategy meetings with department heads.
• Act as the hotel’s spokesperson and primary contact for government authorities, media, corporate partners, and owners.

B. Financial & Business Management

• Prepare and manage annual budgets, P&L statements, revenue forecasts, and capital planning.
• Ensure efficient cost control and implementation of financial best practices.
• Drive profitability by maximizing room occupancy, F&B revenue, and event space utilisation.
• Monitor key financial indicators and initiate improvement plans where necessary.

C. Human Resources & Talent Management

• Oversee recruitment, onboarding, and performance evaluation of all staff.
• Develop leadership pipelines and succession plans.
• Promote a strong team-oriented culture focused on growth, respect, and accountability.
• Ensure staff training programs are in place to maintain service standards.

D. Guest Experience & Service Quality

• Ensure consistent delivery of a premium guest experience across all touchpoints.
• Review guest feedback, ratings, and implement service recovery strategies where needed.
• Uphold cleanliness, comfort, and safety standards as per hospitality best practices.

E. Sales, Marketing & Brand Positioning

• Collaborate with Sales & Marketing team to drive occupancy, revenue and market share.
• Approve and review pricing strategies, sales campaigns, and promotional activities.
• Build corporate partnerships and community engagement in the Klang Valley region.

F. Property & Facility Management

• Ensure that all hotel systems, facilities, and assets are properly maintained.
• Approve major repairs and capital expenditures.
• Monitor engineering, housekeeping, and security reports to ensure smooth, safe operations.

Will be entitled to a comprehensive benefits package that reflects the importance and responsibilities of your role in leading both the pre-opening and operational phases of the hotel.

Technical Leadership Team Management Interpersonal skill Communication Customer Service Business Acumen Commercial Driving

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