Hotel General Manager jobs in Malaysia

AI Niaga Venture Sdn. Bhd., the company behind the rapidly growing Ayam Gepuk AG restaurant brand with over 40 outlets across the East Coast.

The General Manager is responsible for overseeing overall business operations, ensuring efficient performance across all departments, and driving the company’s strategic growth. This role ensures that all outlets, teams, and business units operate smoothly, achieve KPIs, and maintain the brand’s standards in quality, service, and profitability.

Oversee daily operations across all outlets and departments

Ensure consistent implementation of SOPs and brand standards

Monitor outlet performance, customer satisfaction, and service quality

Conduct regular site visits and operational audits

Develop business strategies to increase revenue and brand presence

Plan expansion, new outlet openings, and market opportunities

Analyze business performance reports and propose improvements

Ensure long-term sustainability and competitive advantage

Prepare and manage annual budgets

Monitor revenue, expenses, profit margins, and cost control

Approve purchasing, inventory planning, and financial reports

Identify cost‑saving opportunities without compromising quality

Lead, coach, and motivate department heads and outlet managers

Support HR in recruitment, training, and performance evaluation

Build a strong leadership pipeline and foster a positive work culture

Handle high‑level disciplinary issues if necessary

Maintain effective communication between management and all departments

Prepare and present operational reports to the Director/CEO

Coordinate key projects and interdepartmental initiatives

Degree in Business Administration, Management, F&B, or related field

Minimum 5–8 years of management experience, preferably in F&B / retail

Strong leadership and decision‑making skills

Strong understanding of operations, finance, and HR

Excellent communication and interpersonal skills

Ability to handle pressure and manage multiple tasks

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a general manager?
• How many years' experience do you have as a manager / team lead?
• How many years of recruitment experience do you have?
• How many years' experience do you have in Human Resources (HR)?
• Do you have experience in a role which requires relationship management experience?

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