Airport jobs in Malaysia

Senai Airport Terminal Services Sdn Bhd – Kulai, Johor

Notify tenants in writing about the upcoming tenancy expiration.

Prepare presentation for top management approval for the renewal proposal that outlines the terms, including rent adjustments (if any), tenancy duration, and any agreed-upon changes.

Prepare, review and process Tenancy Agreement (TA), License Agreement (LA) and Renewal Letters.

Work with legal teams, when necessary, to manage lease negotiations and renewals.

Maintaining accurate records of leases, contracts, correspondences, and financial transactions.

Ensure all tenancy documentation is accurate, complete, and signed within deadlines.

Maintain updated tenant database, rental schedules, and contact records.

Act as the primary liaison between airport management and tenants.

Handle tenant feedback, complaints, and requests promptly and professionally.

Conduct regular tenant meetings, site visits, and performance reviews.

Support smooth tenant move‑in, operations, and move‑out processes.

Cultivate and maintain positive relationships with airport tenants, addressing their concerns and needs.

Ensure tenants comply with airport rules, safety regulations, and commercial policies.

Conduct regular inspections to check tenant premises’ cleanliness, maintenance, and display compliance.

Coordinate with the Operations, Security, and Maintenance teams to resolve tenant operational issues.

• Track and analyse tenant monthly sales reports and rental performance.
• Identify underperforming tenants and propose improvement or replacement strategies.
• Assist in developing retail mix strategies to maximise footfall and revenue.

• Study airport retail trends and benchmark against other airports.
• Gather passenger spending patterns product preference and pricing insights.
• Propose adjustments to retail offerings based on data and observation.

• Support the planning and implementation of retail and F&B promotions or campaigns.
• Liaise with Marketing or Corporate Communication departments for events and branding.
• Monitor effectiveness of promotions through sales performance and customer feedback.

• Collaborate with tenants to enhance the passenger experience by optimising retail and dining offerings.
• Encourage tenant initiatives that align with the airport's customer service objectives.

• Oversee retail space allocation within the airport, optimising tenant mix and space utilisation.
• Evaluate and recommend changes to the retail layout to enhance passenger experience and revenue.

• Issuance of rental, utilities, revenue sharing and other outgoings invoices in timely manner.
• Ensure timely collection of rentals, utilities, revenue sharing and other outgoings.
• Assist in forecasting commercial revenue and preparing management reports.
• Review rental rates and propose revisions based on market value and performance.
• Maintain accurate records of rent payments and ensure tenants receive receipts or statements as needed.
• Monitor and enforce tenancy agreements, ensuring tenants adhere to payment terms and financial obligations.

• Respond to tenant inquiries regarding financial matters, such as rent, security deposits, and other financial obligations.
• Address tenant concerns and assist in resolving financial disputes.

• Develop and manage budgets related to tenant and retail operations.
• Prepare and maintain financial reports related to tenant accounts, including rent roll, arrears, and tenant ledgers.
• Assist in budgeting and forecasting for property financial performance.
• Send reminders and notices for overdue payments and assess late fees as per the lease agreement.
• Record all tenant-related correspondences, approvals, and follow-up actions.
• Prepare monthly/quarterly tenant performance reports and updates for management.
• Administer related deposits, including documentation, deductions, and refunds.