Hotel General Manager jobs in Malaysia

We are seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our Café and Hostel management. The ideal candidate is proactive, hands‑on, and capable of managing both hospitality and F&B operations efficiently.

• Manage staff scheduling, training, performance, and discipline.
• Ensure food & beverage quality, hygiene, and safety compliance.
• Monitor inventory, ordering, and cost control.
• Handle customer feedback and resolve issues promptly.
• Manage guest check‑in/check‑out processes and overall guest experience.
• Supervise housekeeping and maintenance teams.
• Ensure rooms and common areas meet cleanliness and safety standards.
• Monitor booking platforms, occupancy rates, and room readiness.
• Handle guest inquiries, complaints, and special requests.

• Improve operating procedures and maintain high service standards.
• Manage budgets, cost efficiency, and operational reporting.
• Coordinate with management on business strategy and improvements.
• Ensure compliance with all company policies and local regulations.

• Minimum 3 years of experience in F&B, hospitality, or operations management.
• Strong leadership, communication, and problem‑solving skills.
• Ability to multitask and work under pressure.
• Knowledge of café operations and hostel/hotel management is an advantage.
• Basic financial literacy (costing, budgeting, reporting).
• Willing to work on weekends and public holidays when required.

Annual leave, medical leave, and staff benefits

Opportunity to grow with an expanding business

Supportive working environment