Hotel Management jobs in Malaysia

The Reservations Coordinator will be responsible for managing all aspects of room reservations for our discerning clientele. This role requires strong attention to detail, exceptional customer service skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have prior experience in luxury hotel reservations and a passion for delivering outstanding guest experiences.

Key Responsibilities:

• Reservation Management:

  • Process and confirm reservations accurately and efficiently via phone, email, and online channels.
  • Maintain a thorough understanding of room types, rates, packages, and hotel policies to provide accurate information to guests.

• Customer Service:

  • Provide personalized service to all guests, addressing inquiries and requests with professionalism and courtesy.
  • Handle guest complaints and special requests with empathy and a solutions-oriented approach.

• Operational Support:

  • Collaborate with Front Desk, Housekeeping, and Sales teams to ensure seamless guest experiences and effective communication.
  • Update and maintain the reservations system, ensuring accuracy in all bookings and regular audits of inventory.

• Reporting and Analysis:

  • Assist in preparing reports on occupancy, revenue, and reservations trends to support management in decision-making.
  • Monitor and analyze market trends to optimize pricing strategies and occupancy rates.

• Guest Relationship Management:

  • Develop and maintain strong relationships with repeat guests and VIPs, recognizing their preferences and anticipating their needs.
  • Assist in coordinating any special events, celebrations, or group bookings as needed.

Qualifications:

• Minimum of 2-3 years of experience as a Reservations Coordinator or in a similar role within a luxury hotel environment.
• Proficiency in hotel management software (e.g., Opera, Sabre, or similar) and Microsoft Office Suite.
• Exceptional communication and interpersonal skills, with a strong ability to foster positive guest relationships.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays, as needed.
• A passion for hospitality and a commitment to delivering exceptional guest experiences.