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Hotel Management jobs in Malaysia

PR & Communications Manager

PR & Communications Manager
InterContinental Hotels Group
Kampung Padang
MYR 60,000 - 80,000
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Assistant PR & Communications Manager

Assistant PR & Communications Manager
InterContinental Hotels Group
Kampung Padang
MYR 60,000 - 80,000

Regional People and Culture Manager (APAC & ME)

Regional People and Culture Manager (APAC & ME)
Shiji Group
Kuala Lumpur
MYR 80,000 - 120,000

Assistant Guest Relations Manager

Assistant Guest Relations Manager
InterContinental Hotels Group
Kampung Padang
MYR 100,000 - 150,000

Guest Relations Manager

Guest Relations Manager
InterContinental Hotels Group
Kampung Padang
MYR 45,000 - 60,000
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Assistant Front Office Manager (173101)

Assistant Front Office Manager (173101)
Shangri-La Hotels and Resorts
Kota Kinabalu
MYR 100,000 - 150,000

Sales Executive (172986)

Sales Executive (172986)
Shangri-La Hotels and Resorts
Kuala Lumpur
MYR 30,000 - 50,000

Guest Service Agent (173041)

Guest Service Agent (173041)
Shangri-La Hotels and Resorts
Kuala Lumpur
MYR 100,000 - 150,000
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Service Leader - Food & Beverage (173032)

Service Leader - Food & Beverage (173032)
Shangri-La Hotels and Resorts
Kuala Lumpur
MYR 100,000 - 150,000

Team Leader - Bartender (173094)

Team Leader - Bartender (173094)
Shangri-La Hotels and Resorts
Kuala Lumpur
MYR 100,000 - 150,000

Front Desk Staff / Receptionist

Front Desk Staff / Receptionist
K2 MANAGEMENT & CONSULTANCY PTE. LTD.
Pasir Panjang
MYR 20,000 - 100,000

Revenue Manager and Reservation Manager - INNSiDE Melia Kuala Lumpur Cheras

Revenue Manager and Reservation Manager - INNSiDE Melia Kuala Lumpur Cheras
Melia Hotels International S.A.(Meliá)
Putrajaya
MYR 60,000 - 100,000

Operation Supervisor - Mandarin - KL (Hospitality) - Reservations Supervisor

Operation Supervisor - Mandarin - KL (Hospitality) - Reservations Supervisor
Teleperformance
Kuala Lumpur
MYR 100,000 - 150,000

Operation Supervisor - Mandarin - KL (Hospitality) - Reservations Supervisor

Operation Supervisor - Mandarin - KL (Hospitality) - Reservations Supervisor
Teleperformance USA
Kuala Lumpur
MYR 100,000 - 150,000

General Manager - Innside Kuala Lumpur Cheras

General Manager - Innside Kuala Lumpur Cheras
Melia Hotels International S.A.(Meliá)
Putrajaya
MYR 80,000 - 120,000

Regional Product Manager - Kunlun Products APAC&ME

Regional Product Manager - Kunlun Products APAC&ME
Shiji Group
Kuala Lumpur
MYR 60,000 - 85,000

QA Analyst (Payment Solutions)

QA Analyst (Payment Solutions)
Shiji Group
Kuala Lumpur
MYR 150,000 - 200,000

Sales Administrative (172894)

Sales Administrative (172894)
Shangri-La Hotels and Resorts
Kuala Lumpur
MYR 100,000 - 150,000

Senior Cloud Infrastructure Engineer [AWS]

Senior Cloud Infrastructure Engineer [AWS]
Shiji Group
Kuala Lumpur
MYR 40,000 - 80,000

Customer Onboarding Executive

Customer Onboarding Executive
Juris Technologies Sdn Bhd
Malacca City
MYR 100,000 - 150,000

Customer Onboarding Executive

Customer Onboarding Executive
Linexcom Sdn Bhd
Malacca City
MYR 100,000 - 150,000

Indoor Sales Executive

Indoor Sales Executive
Juris Technologies Sdn Bhd
Malacca City
MYR 100,000 - 150,000

Indoor Sales Executive

Indoor Sales Executive
Linexcom Sdn Bhd
Malacca City
MYR 100,000 - 150,000

Train Manager

Train Manager
Belmond
Johor Bahru
MYR 60,000 - 90,000

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PR & Communications Manager

InterContinental Hotels Group
Kampung Padang
MYR 60,000 - 80,000
Job description
  • Direct, develop and oversee the execution of strategic public relations programmes based on hotel revenue goals and customer satisfaction level; define and reinforce the brand image, promote product features and unique selling points, reach target markets and enhance the hotel’s perceived and actual value to all stake holders and customers while managing PR allocation within the Marketing & Communications annual budget.
  • Take the lead in developing PR strategies and tactical or promotion execution to address business gap and publicity opportunities for the hotel.
  • Build strong profile within local market place through attendance at various events.
  • Track return of investment (ROI) of all PR initiatives

People

  • Establish strong media engagement with print, digital journalists and influencers / KOLs to generate business opportunities for the hotel.
  • Maintain clippings pertaining to the hotel based on daily review of the media and provide same to General Manager, other departments, corporate public relations as appropriate.
  • Maintain and update mailing contact database file regularly.
  • Ensure hotel information is comprehensive and press info is updated through marketing materials and content management.
  • Manage brand reputation through online listening, tracking and offline sentiments, mentions and reviews. This also include Corporate Social Responsibilities activities and initiatives, playing key role in community relations.
  • Develop events, hotel gifts and giveaways. Work with Food & Beverage to develop festive products packaging.
  • Provide information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
  • Liaise with Human Resource Manager on matters affecting corporate image

Guest Experience

  • Establish and achieve quality and guest satisfaction goals. Work with department concerned to respond in a courteous and prompt manner to all guest queries, complaints and/or requests to ensure a high level of guest satisfaction.
  • Oversee all public platform for the hotel and hold regular reviews on hotel reviews and anything with regards to public image
  • Strengthen PR by developing key messages, press releases, organise promotional activities, speeches and stories for targeted audience and disseminate to the media including planning, development and activation of story pitches to key publications, third party websites, blog etc.
  • Ensure hotel marketing strategies and promotional activities are effectively integrated with corporate initiatives.
  • Advocate brand consistency in positioning, key messages; and values that representation and support are aligned in all advertising, marketing materials, photography and/or sponsorship.
  • Direct and supervise internal & outgoing communication for advertising, marketing materials and public relations purposes based on brand corporate identity and guideline. Maintain and update hotel photos file & hotel press kit on timely manner.
  • Responsible for promotional press releases and personalities among guests and employees of the hotel and on newsworthy events in the hotel and disseminates released to appropriate local trade and consumer media.

Responsible for Business

  • Develop media contacts, plan press conference and other media related activities. Act as hotel liaison with media to promote good publicity and counteract bad publicity/media crisis in order to maintain the prestigious image of the hotel.
  • Establish a programme for sending promotional news to trade publications, Indulge members on regular basis covering special events, promotions etc.
  • Establish strategic partnerships to deliver and/or to reinforce hotel’s key messages. Develop and assists key media partners in hosting events in the hotel.
  • Secure opportunities, directs and/or attend events to develop luxury targeted partner relationships.
  • Perform other duties as assigned.

What We Need From You

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Mass Communication
  • 3 years of experience including management experience.
  • Friendly and great knowledge about IHG brand.
  • Communication skills are utilized a significant amount of time when interacting with clients and the guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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