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Guest Experience Manager - Front Office & Training
Job summary
A renowned hotel brand in Malaysia is seeking a Guest Experience Manager responsible for assisting in the efficient running of the hotel and ensuring guest satisfaction. The role involves training the Front Office team and maintaining standards in line with brand policies. Candidates should possess a degree in Hospitality and have at least 2 years of relevant experience. Strong knowledge of OPERA PMS and administrative skills in Microsoft Office are required. Only Malaysian Nationals will be considered due to immigration regulations.
Qualifications
- 2 years experience in a similar role, preferably in a larger operation.
- Good knowledge of OPERA PMS is essential.
- Must be a Malaysian National due to immigration regulations.
Responsibilities
- Assist the Front Office Manager with daily operations.
- Conduct training for the Front Office team.
- Ensure team members complete online training and understand procedures.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.