Hotel à Malaisie

TROVE Hotel Johor Bahru

26 December 2024

• Provides personalized customer service each and every guest of the hotel. Maintain high standard of assistance at the Main Lobby to ensure guest satisfactory is achieved.
• Provided courteous and efficient service; works to comply with every guest and patrons request unless illegal.
• Coordinates, cooperates and communicates with other departments as required.
• Conducts the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service fax delivery, parcel and mail hand‑over, information service and other related tasks.
• Opens the door of the car for the guest in a professional manner at the main entrance of the hotel and assists to unload the luggage if any.
• Extends warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to TROVe Johor Bahru" or "Welcome back, Mr./Mrs./Miss So & So".
• Rooms the guest in a professional way, addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
• Possesses wealth of knowledge in hotel products, events and promotions, playing the role of salesmanship by doing efforts to sell the hotel at each customer contact, to maximize hotel revenue.
• Knowledgeable of all general tourist information and places of interest.
• Must also have the ability to provide travel and tour information and reservation.
• Assists in arranging transportation for guests as well as paging for guests.
• Responsible for the cleanliness of the counter, lobby and the surrounding environment.
• In charge of the lobby lighting on & off periodically.
• Distributes the newspaper to long‑staying guests and departments concerned.
• Reports any suspicious person or unattended luggage to Duty Manager.
• Maintains a professional image while on duty with well‑groomed hygiene and prescribed uniform.
• Performs other duties assigned by the Bell Captain, Duty Manager, Front Office Manager or other concerned hotel officers.
• Always concerns energy and environment conservation issues in daily work.
• Performs all duties, other than the above, as requested by hotel policies and/or the direct supervisor.