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Hotel jobs in Malaysia

Front Office Manager

Hilton

Buntong
On-site
MYR 100,000 - 150,000
Yesterday
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Bars & Food Talent Coach (Bars Supervisor)

Marriott Hotels Resorts

Malaysia
On-site
MYR 20,000 - 100,000
Today
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Project Manager Hospitality Projects Master Planning

Agensi Pekerjaan Great Pyramid Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Senior Material Planner — SAP Master Data & BOM Expert

TechnipFMC MY

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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Bars & Food Talent Coach: Hospitality Team Lead

Marriott Hotels Resorts

Malaysia
On-site
MYR 20,000 - 100,000
Today
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Finance Master Data

APAC Michael Page

Malaysia
Hybrid
MYR 100,000 - 150,000
Today
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Hospital Project Planner: Master Scheduling & Recovery

Agensi Pekerjaan Gabriel Hunters Sdn Bhd

Malacca City
On-site
MYR 150,000 - 200,000
Yesterday
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Senior Audit Lead - Team Coach & Assurance Expert

CCL & Partners

Malaysia
On-site
MYR 50,000 - 70,000
Yesterday
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Customer Service Executive (Johor, Malaysia)

Focal Search Pte Ltd

Johor Bahru
On-site
MYR 100,000 - 150,000
Yesterday
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SAP Process Coach & Implementation Leader

Focal Search Pte Ltd

Kuala Lumpur
On-site
MYR 20,000 - 100,000
Yesterday
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SAP Process Coach

Focal Search Pte Ltd

Kuala Lumpur
On-site
MYR 20,000 - 100,000
Yesterday
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Back-of-House Retail Coach: Lead & Inspire Team

Nike

Johor
On-site
MYR 40,000 - 55,000
2 days ago
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Mandarin-Speaking Customer Service Executive (On-Site Kedah)

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
2 days ago
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Logistics Customer Service Executive – Cargo & Deliveries

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)

Shah Alam
On-site
MYR 100,000 - 150,000
2 days ago
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Remote Civil Engineer Mentor - Flexible Part-Time Coach

TTUKoffer

Kuala Lumpur
Remote
MYR 100,000 - 150,000
2 days ago
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Land Transport, Customer Service Executive (Shah Alam)

Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)

Shah Alam
On-site
MYR 100,000 - 150,000
2 days ago
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Trainer (Customer Service)

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 20,000 - 100,000
2 days ago
Be an early applicant

Sales & Customer Service Executive

Syazna World

Kuantan
On-site
MYR 100,000 - 150,000
2 days ago
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Hospitality Master Planning Project Lead

Agensi Pekerjaan Great Pyramid Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Customer Service Executive

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Customer Service Executive cum Admin

Agensi Pekerjaan Talent Focus

Seberang Perai
On-site
MYR 100,000 - 150,000
2 days ago
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Taiwan Market Digital Data Reviewer — Mandarin Pro, 24/7 Shifts

Asia Recruit (Permanent, Contract, & Executive Recruitment)

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Content Reviewer (Japanese / Korean Speaking) Package up to RM10K

Asia Recruit (Permanent, Contract, & Executive Recruitment)

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Customer Service Executive

SummitNext Technologies Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Remote Cantonese Audio Reviewer | Flexible Hours & AI Data

Chemin

Kuala Lumpur
Remote
MYR 20,000 - 100,000
2 days ago
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Similar jobs:

Hotel Management jobsHotel General Manager jobs
Front Office Manager
Hilton
Buntong
On-site
MYR 100,000 - 150,000
Full time
Yesterday
Be an early applicant

Job summary

A leading hospitality company is seeking a Front Office Manager for their property in Perak, Malaysia. This role involves overseeing the Front Office Team to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have a degree in Hotel Management, at least 3 years of supervisory experience, and excellent leadership and communication skills. Join a team dedicated to providing remarkable hospitality and thrive in a dynamic, customer-focused environment.

Qualifications

  • Minimum of 3 years of Front Office supervisory experience.
  • Experience managing a department and Profit and Loss account.
  • Commitment to delivering a high level of customer service.

Responsibilities

  • Oversee the entire Front Office operation.
  • Evaluate levels of Guest satisfaction and monitor trends.
  • Train and develop the Front Office team.

Skills

Strong customer service attitude
Leadership skills
Sales capabilities
High level of IT proficiency
Ability to work under pressure

Education

Degree or diploma in Hotel Management or equivalent

Tools

Property Management Systems
Job description
Overview

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Double Tree by Hilton Damai Laut

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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