Hotel jobs in Malaysia
Guest Experience & Front Office Manager
Genting Malaysia Berhad
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Customer Service Executive
ATNESIS Sdn Bhd
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Guest Experience & Front Office Manager
Job summary
A leading integrated resort operator in Malaysia is seeking a Guest Service Manager for the First World Hotel. This role involves overseeing front office operations and enhancing guest satisfaction through strategic initiatives. Candidates should have a minimum of 5 years in guest service or front office management, coupled with strong leadership and interpersonal skills. The position requires flexible hours, commitment to excellent customer service, and the ability to manage and motivate a team effectively.
Qualifications
- Minimum 5 years of experience in guest service or front office management.
- Exceptional leadership, communication, and interpersonal skills required.
- Ability to work flexible hours, including weekends and holidays.
Responsibilities
- Oversee and coordinate all front office operations.
- Develop strategies to enhance guest satisfaction.
- Manage, train, and motivate front office team.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.