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GUEST SERVICE AMBASSADOR
Job summary
A hospitality company in Pahang is looking for an energetic and innovative person to join their team. The role involves greeting guests, ensuring room quality, and addressing guest concerns to create memorable experiences. Candidates should be graduates, fluent in Bahasa Malaysia, English, and Mandarin, and possess strong communication and customer service skills. A proactive attitude and ability to work shifts are required. If you are eager to learn and grow, apply now.
Benefits
Qualifications
- Ability to communicate effectively in Bahasa Malaysia, English, and Mandarin.
- Experience in Guest Servicing and the Hotel Industry is advantageous.
- Proactive with a willingness to learn and grow.
Responsibilities
- Carry out room audits to ensure quality.
- Greet and receive guests.
- Prepare guests for a memorable stay.
- Address guest concerns during their stay.
- Coordinate with reservations and housekeeping.
- Maintain post-stay relations with guests.
- Perform ad-hoc tasks from superior.
Skills
Education
EPF, SOCSO, EIS, Annual Leave, Medical Claim.
- A graduate in any discipline.
- Experience in Guest Servicing and Hotel Industry is an advantage.
- Looking for young, energetic, innovative person who eager to learn and grow with our company.
- Must have an open mind to learn and apply.
- A proactive person with problems solving abilities.
- Good in Communication Skill and Customer Service.
- MUST be able to communicate effectively with clients in Bahasa Malaysia, English Language and Mandarin.
- MUST able to work in shift.
- Prefer to have own transport.
- To carry out room audits to confirm room quality.
- To greet and receive guest.
- To prepare guest for a memorable stay.
- To address all the concerns of the guest during their stay.
- To coordinate with reservations and housekeeping team.
- To maintain post stay relations with guest.
- Ad-hoc task from superior/HOD.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.