General Manager (Tourism Industry)

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Johor Bahru; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading workforce solutions provider seeks an experienced individual for a museum management role in Johor Bahru, Malaysia. The ideal candidate must possess a Bachelor’s Degree and at least 10 years of experience in museum or gallery management. Responsibilities include developing strategic plans, overseeing collections, and ensuring operational excellence. Strong leadership and communication skills are crucial, alongside knowledge in artefact conservation. This position offers an opportunity to influence museum growth and visitor engagement in a dynamic environment.

Qualifications

• Minimum of 10 years of experience in museum or gallery management.
• Ability to work strategically with a focus on results.
• Experience in managing collections and exhibitions.

Responsibilities

• Develop strategic plans for museum growth.
• Ensure operations adhere to service and cleanliness standards.
• Address operational issues as primary liaison.
• Oversee management of collections and exhibition materials.
• Plan business development and marketing strategies.

Skills

Strong communication skills

Leadership skills

Public relations skills

Strategic thinking

Results-oriented approach

Knowledgeable in artefact conservation

Education

Bachelor’s Degree in Business Management or related field

Job description

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Bachelor’s Degree in Business Management, Museum Studies, History, Arts, Conservation, Tourism, or a related field.

Minimum of 10 years of experience in museum or gallery management, operations management, or related fields.

Strong communication, leadership, and public relations skills.

Ability to work strategically with a results‑oriented approach.

Knowledgeable in artefact and heritage conservation.

Summary of Key Responsibilities

Develop short‑term and long‑term strategic plans for museum growth and development.

Uphold transparent, accountable, and ethical governance in all aspects of museum management.

Ensure smooth operations in accordance with service, safety, and cleanliness standards.

Address operational issues and act as the primary liaison between the operator and management.

Oversee systematic management of collections, artefacts, and exhibition materials.

Plan and execute business development and marketing strategies to increase ticket and product sales.

Develop digital promotional content, marketing activities, and strategic partnerships.

Coordinate tour guide operations and ensure a high‑quality visitor experience.

Manage technical aspects, public facilities, and infrastructure to ensure they are safe, well‑maintained, and functioning optimally.

Build and maintain strong relationships with stakeholders and strategic partners.

Plan and implement fundraising, sponsorship, and donation strategies to support museum programs, exhibitions, activities, and research.

Identify commercial opportunities, strategic collaborations, and tourism product/package improvements.

Prepare operational and business performance reports for senior management.

Responsible for developing new product offerings.

Ensure compliance with financial, procurement, and governance policies.

Monitor KPI achievements and propose corrective or improvement actions.

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