General Manager 4PL Operations

DHL Asia Pacific Shared Services Sdn Bhd; Penang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading logistics company in Malaysia is seeking an experienced professional for a key role in logistics operations. The ideal candidate will have over 10 years of relevant experience, strong customer relationship management skills, and the ability to lead teams effectively. Responsibilities include overseeing transportation processes, managing service delivery, and driving continuous improvement initiatives. This position offers a dynamic working environment with opportunities for personal and professional growth.

Qualifications

• Minimum 10 years of experience in Logistics, Transportation, and International Freight Operations.
• Experience in 4PL environment and Key Account Management is advantageous.
• Ability to work independently with good judgment.

Responsibilities

• Serve as the primary contact for all transportation-related processes.
• Manage customer relationships to meet service standards.
• Lead and manage the Control Tower team for service delivery.
• Drive continuous improvement and innovation in operations.

Skills

Logistics management

Customer relationship management

Problem-solving

Team leadership

Education

Degree in Logistics and Supply Chain

Tools

Spreadsheets

Word processing software

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Single point of contact for the customer for all transportation related process (Air, Ocean, and Road)
• Understanding of the logistics / freight forwarding industry and will have to manage logistic service providers KPIs and quality targets.
• Manage the customer relationship to ensure customer service standards are achieve and continually improve.
• To attend and solve any customer related issue.
• Ensure all freight forwarding operations and processes are carried out in accordance with the standard operating procedures.
• Manage and lead the Control Tower team and ensure service delivery is met with customers’ requirement and expectation.
• Act as primary advisor to the management team on operation issues (e.g., problem solving, identification and escalation of significant Operation issues).
• Responsible for directing, coordinating, planning and overseeing tasks and operations involving transportation activities.
• Responsible on the customer service, contract renewal & P&L management through own fleet management or vendor management.
• Support implementation of new process for various business independently.
• Drive continuous improvement and innovation.
• Focal point and escalation for all operation matters.

Requirements

• Minimum 10 years working experience in field of Logistics, Transportation, and International Freight Operations (Air/Sea/Courier/Land) Operations in Technology Sector (good to have).
• Working experiences in 4PL environment, Key Account Management, and Program will be an advantage.
• A Degree with specialization in Logistics and Supply Chain.
• Digital skills in spread sheets and word processing for tracking, analyzing, and communicating related data.
• Ability to work with minimum supervision and use good judgment in making decision, restructuring priorities, and adjusting tasks in a dynamic environment.
• Must be able to readily adjust priorities in response to business needs.
• Must be able to interface successfully with various personalities, cultures, and work environments.

Job insights

Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad