Hotel General Manager

i-Berhad; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Shah Alam is seeking an experienced Hotel General Manager to oversee its new hotel. This role involves shaping the hotel's culture, leading a dynamic team, optimizing revenue, and ensuring a superior guest experience. Candidates should have a minimum of 5 years of leadership experience in high-end hospitality and hold a relevant degree. Proficiency in hotel management software is essential. This is a unique opportunity to set a new standard for luxury within the region.

Qualifications

• Minimum 5 years of leadership experience in a 4-star or 5-star hotel or a well-known hospitality brand.
• Strong leadership, interpersonal, and communication skills.
• Ability to thrive in a fast-paced, high-pressure luxury hospitality environment.

Responsibilities

• Develop and execute business strategies to achieve profitability, revenue, and guest experience goals.
• Lead the Management Team (HODs) to deliver a five-star guest experience.
• Drive employee engagement, training, and service excellence initiatives.

Skills

Leadership

Interpersonal skills

Communication skills

Ability to work under pressure

Familiarity with hotel management software

Education

Bachelor’s degree in Hospitality Management

Job description

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We are seeking an experienced and dynamic Hotel General Manager (cluster roles) to lead our team at a new, landmark hotel in the vibrant heart of Shah Alam. This is a unique opportunity to shape the culture and success of a premier destination from the ground up.

As the Hotel General Manager, you will be the driving force behind our operations, ensuring every detail reflects our commitment to excellence. You will be responsible for optimizing revenue, leading a high-performing team, and delivering a world-class experience that sets the new standard for luxury in the region.

Key Responsibilities

• Develop and execute business strategies to achieve the hotel’s profitability, revenue, and guest experience goals.
• Lead the property’s Management Team (HODs) to deliver a five-star guest experience.
• Serve as a brand ambassador, ensuring the highest standards of hospitality are upheld.
• Drive employee engagement, training, and service excellence initiatives.
• Collaborate with the Sales & Marketing team to develop luxury market revenue strategies and identify new business opportunities.
• Monitor key business metrics such as financial performance, market segmentation, employee engagement, and customer satisfaction to proactively adjust strategies.
• Ensure brand compliance and readiness for QA Audits.

Employee Engagement & HR Management

• Foster a high-performance service culture, ensuring all employees are motivated and committed to excellence.
• Implement guest experience initiatives to maintain high satisfaction ratings.
• Build a strong team through coaching, leadership development, and open communication.
• Ensure compliance with local labor laws and uphold ethical HR practices.

Property Maintenance & Operations

• Work closely with the Operations Manager to implement a preventive maintenance program.
• Oversee all operational aspects to maximize return on investment and uphold the brand’s reputation.
• Ensure seamless daily hotel operations with a strong focus on guest satisfaction and service standards.
• Perform additional responsibilities as assigned by senior management.

Requirements

• Minimum 5 years of leadership experience in a 4-star or 5-star hotel or a well-known hospitality brand.
• Bachelor’s degree in Hospitality Management or a related field.
• Strong leadership, interpersonal, and communication skills.
• Ability to thrive in a fast-paced, high-pressure luxury hospitality environment.
• Proficiency in hotel management software and technology.
• Willing to work in i-City, Shah Alam.

Only shortlisted candidates will be contacted.

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OUR VISION

i-City vision was to build a modern, breathtaking, futuristic city, turning the humble region of Shah Alam into an international capital city and an exemplification of Malaysia’s technological progressiveness. The RM10 Billion i-City was born 15 years ago (since 2005) when the land was still empty. Today, i-City is Malaysia No. 1 Technology City, listed amongst top 25 world’s brightest, most colourful places by CNN Travel. We have a 300+ people strong multi-disciplinary team of professional problem solvers across our subsidiaries as well as associate and joint-venture companies. i-City is home to many multinational companies.