Assistant Manager jobs in Malaysia

We are seeking a highly motivated and experienced Service Assistant Manager to join our dynamic team at Jump Retail Sdn Bhd in Kuala Lumpur. As the Service Assistant Manager, you will play a pivotal role in overseeing the daily operations of our customer service department, ensuring exceptional standards of service and customer satisfaction.

• Manage daily operations of the Huawei service center to ensure smooth workflow, efficiency, and compliance with company standards.
• Oversee customer service quality, handle escalated cases, and ensure excellent after-sales experience.
• Lead, train, and motivate the service center staff (frontline, technical, and support teams) to deliver top-quality service.
• Track KPIs such as turnaround time (TAT), customer satisfaction (CSAT/NPS), and service quality metrics.
• Ensure adherence to Huawei’s service policies, warranty guidelines, and safety standards.
• Monitor spare parts, tools, and equipment, ensuring accurate stock levels and efficient usage.
• Coordinate regular training for service engineers and staff to keep up with new Huawei products and repair standards.
• Provide regular reports on service performance, customer feedback, and competitor benchmarking to headquarters.
• Actively resolve operational challenges, customer complaints, and process gaps to improve overall service delivery.
• Support service-related campaigns (e.g., care days, warranty extensions, service promotions) to enhance customer loyalty.

• Minimum 5 years of experience in a customer service supervisory or management role, preferably in the retail industry.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and cross-functional teams.
• Proven problem-solving and decision‑making abilities, with a focus on delivering exceptional customer service.
• Proficient in data analysis and reporting, with the ability to identify and implement process improvements.
• Strong organisational and multitasking skills, with the ability to prioritise and manage competing priorities.
• Demonstrated understanding of retail operations, customer service best practices, and industry trends.

• Competitive salary and performance‑based bonuses.
• Comprehensive medical and dental insurance coverage.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive company culture that values teamwork and innovation.

Jump Retail Sdn Bhd is a leading retailer in Malaysia, offering a wide range of high‑quality products and exceptional customer service. With a strong focus on innovation and sustainability, we are committed to delivering an exceptional shopping experience for our customers. As a rapidly growing company, we are constantly seeking talented individuals to join our team and help us achieve our ambitious goals.

If you are excited about this opportunity and believe you have the skills and experience to succeed as our Service Assistant Manager, we encourage you to apply now.