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Executive, Accounts Recovery (Collector)
Job summary
A leading financial services firm in Kuala Lumpur is seeking an Executive, Accounts Recovery (Collector) to manage debt collections. Responsibilities include contacting debtors through various communication methods, negotiating payment plans, and ensuring compliance with regulations. Ideal candidates have a Diploma or Degree in Islamic Banking or Business Administration and at least one year of experience in the personal financing industry. This role aims to achieve monthly collection targets while providing excellent customer service.
Qualifications
- Minimum Diploma / Degree in Islamic Banking / Business Admin or equivalent.
- At least 1 year of sales experience in personal financing industry (Collection).
Responsibilities
- Contact debtors via various means to collect outstanding debts.
- Negotiate payment plans and settlements.
- Maintain accurate records of collection activities.
- Follow up on payment commitments.
- Prepare and send demand letters as required.
- Identify and verify debtor contact information.
- Handle incoming calls from debtors.
- Provide excellent customer service.
Skills
Education
- Contact debtors via telephone, email, SMS, and written correspondence to collect outstanding debts
- Negotiate payment plans and settlements that are acceptable to both the client and debtor
- Maintain accurate and detailed records of all collection activities in the company's database
- Follow up on payment commitments and broken payment arrangements
- Prepare and send demand letters and formal notices as required
- Identify and verify debtor contact information through skip tracing techniques
- Handle incoming calls from debtors regarding their accounts
- Provide excellent customer service while maintaining firm collection practices
- Ensure all collection activities comply with Malaysian Consumer Protection Act and other relevant regulations
- Document all conversations, payment arrangements, and account updates accurately
- Prepare detailed reports on collection activities and account status
- Maintain confidentiality of all debtor information in accordance with PDPA (Personal Data Protection Act)
- Escalate problematic accounts to senior staff or legal department as appropriate
- Meet or exceed monthly collection targets and KPIs
- Maintain high standards of call quality and professionalism
- Achieve resolution rates within established timeframes
- Participate in team meetings and training sessions
- Minimum Diploma / Degree in Islamic Banking / Business Admin or equivalent.
- At least 1 year of sales experience in personal financing industry (Collection).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.