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Qa jobs in Malaysia

Assistant Manager - QA [GR_JB]

Startek

Malaysia
On-site
MYR 20,000 - 100,000
Today
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Quality Control Executive/Project Executive (long term contract)

Marketing Management Analytics, Inc.

Malaysia
On-site
MYR 100,000 - 150,000
Today
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Executive - Quality Analyst_Telemarketing [FWD]

Startek

Malaysia
On-site
MYR 100,000 - 150,000
Today
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QA Manager: Automation, Analytics & Coaching Leader

Startek

Malaysia
On-site
MYR 20,000 - 100,000
Today
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Senior Product Quality Engineer

Coherent Corp.

Ipoh
On-site
MYR 50,000 - 70,000
2 days ago
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Senior QA Analyst

Quantios

Serdang
On-site
MYR 70,000 - 90,000
4 days ago
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Assistant Manager, Quality Assurance

Yeo Hiap Seng (Yeo’s)

Johor Bahru
On-site
MYR 70,000 - 90,000
4 days ago
Be an early applicant

QAQC Engineer (MEP)

YTL Construction

Johor
On-site
MYR 60,000 - 80,000
5 days ago
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Senior Automation Engineer

Bjak

Petaling Jaya
On-site
MYR 80,000 - 110,000
3 days ago
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QA Engineer

PAN-INTERNATIONAL ELECTRONICS (M) SDN BHD

Seberang Perai
On-site
MYR 150,000 - 200,000
4 days ago
Be an early applicant

Senior Manager, Quality (based in Perai)

Coherent Malaysia Sdn Bhd

Seberang Perai
On-site
MYR 120,000 - 150,000
4 days ago
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Assistant Quality Manager

Jabil

Bayan Lepas
On-site
MYR 80,000 - 120,000
4 days ago
Be an early applicant

Project Support Analyst (Technology)

MR DIY TRADING SDN BHD

Seri Kembangan
On-site
MYR 45,000 - 60,000
Today
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Operation Manager (Sheet Metal/Metal Fabrication/CNC/Semiconductor Environment)

Wentel Engineering Sdn Bhd

Johor Bahru
On-site
MYR 150,000 - 200,000
2 days ago
Be an early applicant

Assistant Manager – BIM Strategy & Delivery

UDA Holdings Berhad

Kuala Lumpur
On-site
MYR 60,000 - 100,000
2 days ago
Be an early applicant

Assistant Manager, CRM Journey Specialist

Daimler Trucks North America LLC

Puchong
On-site
MYR 80,000 - 120,000
2 days ago
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TECHNICAL SUPPORT SUPERVISOR

Tokai Engineering (M) Sdn Bhd

Johor Bahru
On-site
MYR 200,000 - 250,000
2 days ago
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Senior QA Engineer (C#)

EcoVadis Inc

Kuala Lumpur
Hybrid
MYR 200,000 - 250,000
2 days ago
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Ad Operations Training Specialist (TL)

Cognizant

Kuala Lumpur
On-site
MYR 80,000 - 100,000
4 days ago
Be an early applicant

Senior CX Quality Auditor Specialist

Castlery

Johor Bahru
On-site
MYR 60,000 - 80,000
4 days ago
Be an early applicant

Quality Assurance Lead - QMS & Food Safety

Yeo Hiap Seng (Yeo’s)

Johor Bahru
On-site
MYR 70,000 - 90,000
4 days ago
Be an early applicant

Senior Officer, Airworthiness Coordination

Malaysia Airlines

Kuala Lumpur
On-site
MYR 100,000 - 150,000
4 days ago
Be an early applicant

Ad Operations Training Specialist (TL)

Cognizant

Kuala Lumpur
On-site
MYR 100,000 - 130,000
4 days ago
Be an early applicant

MEP QA/QC Engineer for Solar Projects

YTL Construction

Johor
On-site
MYR 60,000 - 80,000
5 days ago
Be an early applicant

Ad Operations Training Specialist (TL) (Contract)

Cognizant

Kuala Lumpur
On-site
MYR 80,000 - 100,000
5 days ago
Be an early applicant

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Assistant Manager - QA [GR_JB]
Startek
Malaysia
On-site
MYR 20,000 - 100,000
Full time
Today
Be an early applicant

Job summary

A leading BPO provider is seeking a Quality Assurance Manager in Malaysia to develop QA frameworks and manage teams. The role requires a minimum of 3–5 years in Quality Assurance, ideally within BPO or customer service sectors. Responsibilities include supervising QA Analysts, conducting performance reviews, and driving quality improvements. Strong knowledge of QA methodologies and excellent communication skills are essential for success. This position offers a dynamic work environment focused on customer satisfaction and operational excellence.

Qualifications

  • 3–5 years of experience in Quality Assurance, ideally in BPO or customer service.
  • Experience leading QA teams in high-volume environments.
  • Strong understanding of QA tools and metrics.

Responsibilities

  • Develop QA frameworks to meet project needs.
  • Collaborate with stakeholders on KPIs and quality metrics.
  • Supervise QA teams and conduct performance reviews.

Skills

Quality Assurance methodologies
Data analysis
Stakeholder management
Communication
Job description
Key Responsibilities:
  • Develop and implement QA frameworks tailored to project operational requirements
  • Collaborate with stakeholders to define KPIs and quality benchmarks
  • Ensure consistent calibration across QA teams and operations
  • Supervise and mentor QA Analysts and Specialists
  • Conduct regular performance reviews and provide coaching for skill enhancement
  • Foster a culture of continuous improvement and accountability
  • Identify gaps in service delivery and recommend corrective actions
  • Lead root cause analysis and implement preventive measures
  • Drive automation and digitization of QA reporting and analytics
  • Liaise with project’s quality and operations teams to align on expectations
  • Present insights, trends, and recommendations to senior management
  • Support client audits and compliance reviews
  • Generate and analyze QA reports to track performance trends
  • Provide actionable insights to improve customer satisfaction and operational efficiency
  • Monitor adherence to SLAs and compliance standards
Key Requirements:
  • Minimum 3–5 years of experience in Quality Assurance, preferably in BPO or customer service environments
  • Experience managing QA teams and working with high-volume accounts
  • Strong knowledge of QA methodologies, tools, and metrics
  • Excellent communication and stakeholder management skills
  • Proficiency in data analysis tools
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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