Qa jobs in Malaysia
Quality Control Executive/Project Executive (long term contract)
Marketing Management Analytics, Inc.
Executive - Quality Analyst_Telemarketing [FWD]
Startek
QA Manager: Automation, Analytics & Coaching Leader
Startek
Senior Product Quality Engineer
Coherent Corp.
Discover more opportunities than anywhere else. Find more jobs nowAssistant Manager, Quality Assurance
Yeo Hiap Seng (Yeo’s)
Connect with headhunters to apply for similar jobsSenior Automation Engineer
Bjak
QA Engineer
PAN-INTERNATIONAL ELECTRONICS (M) SDN BHD
Senior Manager, Quality (based in Perai)
Coherent Malaysia Sdn Bhd
Assistant Quality Manager
Jabil
Project Support Analyst (Technology)
MR DIY TRADING SDN BHD
Operation Manager (Sheet Metal/Metal Fabrication/CNC/Semiconductor Environment)
Wentel Engineering Sdn Bhd
Assistant Manager – BIM Strategy & Delivery
UDA Holdings Berhad
Assistant Manager, CRM Journey Specialist
Daimler Trucks North America LLC
TECHNICAL SUPPORT SUPERVISOR
Tokai Engineering (M) Sdn Bhd
Senior QA Engineer (C#)
EcoVadis Inc
Ad Operations Training Specialist (TL)
Cognizant
Senior CX Quality Auditor Specialist
Castlery
Quality Assurance Lead - QMS & Food Safety
Yeo Hiap Seng (Yeo’s)
Senior Officer, Airworthiness Coordination
Malaysia Airlines
Ad Operations Training Specialist (TL)
Cognizant
Assistant Manager - QA [GR_JB]
Job summary
A leading BPO provider is seeking a Quality Assurance Manager in Malaysia to develop QA frameworks and manage teams. The role requires a minimum of 3–5 years in Quality Assurance, ideally within BPO or customer service sectors. Responsibilities include supervising QA Analysts, conducting performance reviews, and driving quality improvements. Strong knowledge of QA methodologies and excellent communication skills are essential for success. This position offers a dynamic work environment focused on customer satisfaction and operational excellence.
Qualifications
- 3–5 years of experience in Quality Assurance, ideally in BPO or customer service.
- Experience leading QA teams in high-volume environments.
- Strong understanding of QA tools and metrics.
Responsibilities
- Develop QA frameworks to meet project needs.
- Collaborate with stakeholders on KPIs and quality metrics.
- Supervise QA teams and conduct performance reviews.
Skills
- Develop and implement QA frameworks tailored to project operational requirements
- Collaborate with stakeholders to define KPIs and quality benchmarks
- Ensure consistent calibration across QA teams and operations
- Supervise and mentor QA Analysts and Specialists
- Conduct regular performance reviews and provide coaching for skill enhancement
- Foster a culture of continuous improvement and accountability
- Identify gaps in service delivery and recommend corrective actions
- Lead root cause analysis and implement preventive measures
- Drive automation and digitization of QA reporting and analytics
- Liaise with project’s quality and operations teams to align on expectations
- Present insights, trends, and recommendations to senior management
- Support client audits and compliance reviews
- Generate and analyze QA reports to track performance trends
- Provide actionable insights to improve customer satisfaction and operational efficiency
- Monitor adherence to SLAs and compliance standards
- Minimum 3–5 years of experience in Quality Assurance, preferably in BPO or customer service environments
- Experience managing QA teams and working with high-volume accounts
- Strong knowledge of QA methodologies, tools, and metrics
- Excellent communication and stakeholder management skills
- Proficiency in data analysis tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.