Key Account Executive/Client Success Specialist

Mysense; Selangor; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A leading marketing agency in Selangor is seeking a Key Account Executive/Client Success Specialist. The role involves supporting SEO initiatives, ensuring client satisfaction, and maintaining strong client relationships. Candidates should have a Bachelor's degree, experience in client servicing and project management, and excellent communication skills in English, Bahasa Malaysia, and Mandarin. This position offers competitive benefits, flexible working hours, and growth opportunities.

Benefits

Medical benefits

Dental benefits

Optical benefits

Annual bonus

Team building activities

Overseas company trips

Performance & sales incentives

Birthday leave

Covered travel expenses

Full set of Macbook and iPhone

Qualifications

• Bachelor’s degree in marketing, business administration, or a related field.
• Experience in client servicing and project management.
• Good command in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Support the SEO team in executing marketing initiatives.
• Provide exceptional customer service and maintain client communication.
• Build and maintain strong client relationships.
• Coordinate internal resources to ensure timely project delivery.

Skills

Client servicing experience

Project management

Excellent presentation skills

Strong communication and interpersonal skills

Time management

Good command in English

Good command in Bahasa Malaysia

Mandarin

SEO knowledge

Education

Bachelor’s degree in marketing, business administration, or related field

Tools

Ahrefs

SEMrush

Google Search Console

Job description

Key Account Executive/Client Success Specialist

Competitive Benefits: Medical, Dental, Optical, Insurance, Annual Bonus, Team Building, Overseas Company Trips, Performance & Sales Incentives, Birthday Leave and Sports Activity, Covered Travel Expenses

Comprehensive Training: 1-to-1 on-the-job training provided

Dynamic Environment: Work in a supportive and energetic team. Receive recognition for your performance

Career Growth: Opportunities for advancement

Full set of Macbook and Iphone provided

Convenient Hours: 8:30 am - 5:30 pm (Flexible Working Hour), Monday to Friday (1 day WFH)

Responsibilities

Support the SEO team in executing Google marketing initiatives (SEO, SEM, and website development) that align with client objectives and contribute to achieving measurable results.

Provide exceptional customer service by promptly addressing client queries, resolving issues, and maintaining regular communication via phone, email, or meetings.

Build and maintain strong client relationships throughout all project stages, ensuring clear communication and timely updates on progress, performance, and results.

Present campaign ideas, project updates, and performance reports as per Operating Standards or client requests.

Coordinate internal resources and timelines to ensure projects are delivered on time, within scope, and meet quality standards.

What We’re Seeking

• Bachelor’s degree in marketing, business administration, or a related field.
• Must have: experience in client servicing, managing accounts, project management and ensuring client satisfaction.
• Preferred to have: basic SEO knowledge, understand keywords ranking, Meta tags, Heading Format.
• Preferred to have: 1-3 years of working experience in digital marketing / SEO / SEM / Web development campaign management.
• Good to have experience in Marketing Agency background.
• Ability to meet deadlines and outstanding time management skill.
• Excellent presentation skills with strong communication and interpersonal skills.
• Good command in English and Bahasa Malaysia. Mandarin required to handle our Chinese Clients. Other Chinese dialects will be an added advantage.
• Proficient in using SEO tools such as Ahrefs, SEMrush, and Google Search Console (added advantage).
• Open to candidates with full working rights in Malaysia only.

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