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Jobs in United States

Logistics Call Center Team Lead (KPI-Driven)

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
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Strategic IT Sales Leader — Enterprise Deals & Demos

Link Compliance

Kuala Lumpur
On-site
MYR 60,000 - 80,000
Yesterday
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IT Intern - Hands-on Tech Training & Career Growth

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 20,000 - 100,000
Yesterday
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Remote Paralegal — Conveyancing & PEXA Expert

Hunters International Sdn Bhd

Kuala Lumpur
Remote
MYR 100,000 - 150,000
Yesterday
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Bilingual CS Specialist (Malay/English) – On-site

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
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Sales Manager/Executive

Link Compliance

Kuala Lumpur
On-site
MYR 60,000 - 80,000
Yesterday
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Team Leader

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
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IT Assistant

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 20,000 - 100,000
Yesterday
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Paralegal

Hunters International Sdn Bhd

Kuala Lumpur
Remote
MYR 100,000 - 150,000
Yesterday
Be an early applicant

Customer Service Specialist

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

Senior Channel Growth Architect

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Channel Marketing Senior Specialist

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Executive Director, Finance & Property Development

Hunters International Sdn Bhd

Johor
On-site
MYR 300,000 - 400,000
Yesterday
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General Manager, Finance, Property Development, Johor

Hunters International Sdn Bhd

Johor
On-site
MYR 300,000 - 400,000
Yesterday
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Strategic Power Systems Account Manager

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Account Manager, Power Systems

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Mandarin-Speaking Customer Service Exec | 24/7 On-site

SummitNext Technologies Sdn Bhd

Bayan Lepas
On-site
MYR 100,000 - 150,000
Yesterday
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Customer Service Executive I Mandarin Speaker I Bayan lepas, Penang

SummitNext Technologies Sdn Bhd

Bayan Lepas
On-site
MYR 100,000 - 150,000
Yesterday
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Lead Full-Stack Developer for Fitness Tech AI

Link Compliance

Kuala Lumpur
On-site
MYR 120,000 - 150,000
Yesterday
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F&B Marketing Lead — Growth & Campaigns (Malaysia)

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Lead/Senior Full Stack Developer

Link Compliance

Kuala Lumpur
On-site
MYR 120,000 - 150,000
Yesterday
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Marketing Manager, Food & Beverage

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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IT Support & Systems Administrator

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
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IT Executive

SummitNext Technologies Sdn Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
Yesterday
Be an early applicant

Trading Risk Control Specialist

Newbridge

Kuala Lumpur
On-site
MYR 90,000 - 130,000
Yesterday
Be an early applicant
Logistics Call Center Team Lead (KPI-Driven)
SummitNext Technologies Sdn Bhd
Sungai Petani
On-site
MYR 100,000 - 150,000
Full time
Yesterday
Be an early applicant

Job summary

A technology solutions provider in Sungai Petani is seeking a Team Leader for their call centre. Responsibilities include managing operations, leading and mentoring a team of Customer Service Agents, and ensuring service excellence in the logistics sector. Candidates should have at least 2 years of experience in a similar role, strong leadership skills, and proficiency in Microsoft Office and CRM applications. Competitive salary between RM3,800 - RM4,500, with benefits like EPF, maternity leave, and opportunities for professional development.

Benefits

EPF & SOCSO
Birthday Leave
Maternity Leave
Annual Leave
Career advancement opportunities
Professional development programs

Qualifications

  • Minimum 2 years of experience as Team Leader in a contact centre environment.
  • Must be able to supervise, train, coach & motivate a team.
  • Must be a critical and analytical thinker.
  • Strong interpersonal skills and the ability to build rapport with Team members and customers.
  • Able to multitask and work independently with minimal supervision.

Responsibilities

  • Lead, mentor and coach Customer Service Agents to meet business KPIs.
  • Conduct business presentations to management and clients.
  • Prepare Weekly/Monthly/Quarterly reports in a timely manner.
  • Ensure daily tracking reports are updated & accurate.
  • Handle escalations from team members and clients.

Skills

coaching skills
leadership
mentoring
business presentations
People Management

Tools

Microsoft Office
CRM systems
Job description
A technology solutions provider in Sungai Petani is seeking a Team Leader for their call centre. Responsibilities include managing operations, leading and mentoring a team of Customer Service Agents, and ensuring service excellence in the logistics sector. Candidates should have at least 2 years of experience in a similar role, strong leadership skills, and proficiency in Microsoft Office and CRM applications. Competitive salary between RM3,800 - RM4,500, with benefits like EPF, maternity leave, and opportunities for professional development.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.