Customer Service jobs in Malaysia
6404 - Customer Service Officer
Agensi Pekerjaan Minde Group Sdn Bhd
Overseas Fresher Job for Japanese Speakers with English for Customer Service
ADI Resourcing
3WW6WYV8 | Customer Service Executive (Bilingual Mandarin & English)
TTUKoffer
Overseas Job- Customer Service (Japanese and Korean Natives)
ADI Resourcing
Senior Sales Manager
Marriott Hotels Resorts
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Customer Service Specialist (L2)
Asia Recruit (Permanent, Contract, & Executive Recruitment)
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Associate Executive - Contract Logistics/SCM, Customer Service
Agensi Pekerjaan Great Pyramid Sdn Bhd
Duty Supervisor (Domestic Operations)
Malaysia Aviation Group
Customer Service Executive (Mandarin Speaker)
SummitNext Technologies Sdn Bhd
Asst Manager - Business Channel (Operations & Customer Service)
Hong Leong Bank Berhad
Customer Service Executive (Inbound/Live Chat/Email)
Asia Recruit (Permanent, Contract, & Executive Recruitment)
Customer Service Specialist (Immediate Joining)
SummitNext Technologies Sdn Bhd
Customer Service Specialist (Malay English, Work in Office)
SummitNext Technologies Sdn Bhd
Customer Service (Live Chat & Email) - Basic up to 5k - KL Sentral
Asia Recruit (Permanent, Contract, & Executive Recruitment)
Trainer (Customer Service)
SummitNext Technologies Sdn Bhd
Head of Customer Care and Experience (Damansara Specialist Hospital 2)
KPJ Healthcare Berhad
Executive, Personal Financial Services (Operations & Customer Service)
Hong Leong Bank Berhad
Branch Services Executive (Contract) - Penang Island (Life Insurance)
Generali Life Insurance Malaysia Berhad
Associate Customer Relationship Manager
Alliance Bank Malaysia Berhad
Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center[...]
Griffith Foods
Customer Service Officer
Job summary
A leading manufacturing company in Johor, Malaysia, is seeking a Senior Customer Service Executive to lead the customer service team and enhance client satisfaction. The ideal candidate will possess a diploma or degree in Business Administration, have 4-6 years of experience in customer service, preferably in a manufacturing setting, and demonstrate strong leadership and communication skills. This role offers a competitive salary range of MYR 5,000 to MYR 7,500 along with health insurance and performance bonuses.
Benefits
Qualifications
- 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
- Strong leadership and problem-solving skills with multitasking ability.
- Excellent communication skills, both written and verbal, with fluency in English.
Responsibilities
- Lead and manage the customer service team, ensuring efficient handling of inquiries.
- Build strong relationships with key clients by understanding their needs.
- Coordinate with internal departments to ensure timely delivery and issue resolution.
- Monitor customer service KPIs and identify areas for improvement.
- Handle escalated issues and resolve customer complaints effectively.
- Provide feedback regarding customer insights for product/service improvement.
- Train and mentor junior team members on best practices.
Skills
Education
Tools
Job Title: Senior Customer Service Executive
Company Overview:
This leading manufacturing company specializes in precision engineering and innovative technology solutions for various industries. They are seeking a Senior Customer Service Executive to lead and enhance customer service operations, ensuring the highest level of satisfaction and client relationship management.
Job Responsibilities:
- Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
- Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
- Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
- Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.
- Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.
- Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.
- Train and mentor junior customer service team members, promoting best practices and continuous improvement.
Requirements:
- Diploma or degree in Business Administration, Customer Service, or a related field.
- 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
- Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, with fluency in English.
- Familiarity with customer relationship management (CRM) software and best practices in client management.
This role is ideal for experienced customer service professionals looking to lead and contribute to client success in a dynamic manufacturing environment.
- Competitive salary (MYR 5,000 MYR 7,500 depending on experience).
- Health insurance, performance bonuses, and opportunities for professional development.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.