Customer Service jobs in Malaysia

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.

They join The Arnott’s Group’s portfolio ofbrands like Aussie legends Tim Tam & Shapes as well as New Zealand’s favorite Farm Bake Cookies to drive presence in Asia.

Position based in Petaling Jaya, Selangor.

• Plan and organize monthly blanket order from distributor into weekly ship-out plan
• Coordinate with external stakeholders and internal teams to support smooth order fulfillment and delivery processes.
• Advise to order billing team on system invoice processing upon container acceptance by the distributors.
• Provide weekly shipment/invoicing progress updates to key stakeholders and time escalation of any operational matters.

Collaborate with appointed forwarding agent

• On bookings/confirmation to ensure timely and accurate outbound shipments.
• Service quality and resolve operational issues on a timely manner

• Request and follow-up on stock allocation from planning and coordinate allocated stock reservation with warehouse in accordance to EM product freshness requirements.
• Coordinate EM delivery instructions with warehouse team on reserved stock release to ensure timely and accurate execution of container loading.
• Support internal system processes related to stock movement and sales order tracking, in collaboration with relevant teams.

• Manage shipping documentation, ensuring compliance with VHM, HACCP, FDA requirements.
• Oversee customs clearance processes and ensure timely and accurate documentation handling.

• Validate claim quantities and amounts before submission to Finance
• Monitor and manage defective stock quantities, including disposal or redistribution, and ensure accurate processing in the internal system.
• Handle customer inquiries, returns, complaints, and service support issues. Follow through based on SOPs and collaborate with internal teams to prevent recurring service challenges.

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of experience in logistics or supply chain operations, preferably in a commercial or FMCG environment.
• Solid understanding of end-to-end supply chain management, including logistics, inventory, and distribution processes.
• Strong understanding of East Malaysia shipment regulations and shipping documentation.
• Experience working with ERP or internal systems for inventory and order management.
• Excellent communication and stakeholder management skills.
• Advance skills in using excel and words document.