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Customer Service jobs in Malaysia

Customer Service Associate (JLPT N1/N2, Open to Native)

Customer Service Associate (JLPT N1/N2, Open to Native)
APAC Michael Page
Malaysia
MYR 20,000 - 100,000
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Team Leader, Bancatakaful Specialist

Team Leader, Bancatakaful Specialist
Affin Bank Berhad
Kuala Lumpur
MYR 80,000 - 120,000

Customer Service Officer

Customer Service Officer
Hispanic Alliance for Career Enhancement
Kuala Lumpur
MYR 100,000 - 150,000

Warehouse & Logistics Manager

Warehouse & Logistics Manager
Abbott Laboratories
Petaling Jaya
MYR 80,000 - 100,000

Team Lead, VIP Customer Service (Mandarin Support)

Team Lead, VIP Customer Service (Mandarin Support)
OKX
Kuala Lumpur
MYR 100,000 - 150,000
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Customer Service Executive (Service Center – Pavilion Bukit Jalil)

Customer Service Executive (Service Center – Pavilion Bukit Jalil)
Telecontinent
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
Yesterday

Customer Service (Mandarin Speaker)

Customer Service (Mandarin Speaker)
First Century Bank
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
Today

Customer Service Representative

Customer Service Representative
AFFIN Group
Kuala Lumpur
MYR 20,000 - 100,000
Urgently required
Today
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Customer Service Executive (High Security Area - HSA)

Customer Service Executive (High Security Area - HSA)
Experian
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
Today

Customer Service Executive

Customer Service Executive
EPS Consultants
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
Today

Assistant Client Support Officer, Customer Service (Cantonese)

Assistant Client Support Officer, Customer Service (Cantonese)
NTT
Cyberjaya
MYR 100,000 - 150,000
Urgently required
Today

Customer Service QA Team Lead Mandarin (Hospitality)

Customer Service QA Team Lead Mandarin (Hospitality)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
Today

Customer Service Mandarin Speaking - Petaling Jaya

Customer Service Mandarin Speaking - Petaling Jaya
EPS Consultants
Petaling Jaya
MYR 20,000 - 100,000
Urgently required
Today

Hiring Customer Service Representative- Mandarin Speakers

Hiring Customer Service Representative- Mandarin Speakers
Two95 International Inc.
Penang
MYR 20,000 - 100,000
Urgently required
Today

Mandarin Trainer for Customer Service

Mandarin Trainer for Customer Service
Two95 International Inc.
Penang
MYR 20,000 - 100,000
Urgently required
Today

Officer, Customer Service

Officer, Customer Service
Sime Darby Property Berhad
Kuala Lumpur
MYR 20,000 - 100,000
Urgently required
Today

customer service Mandarin

customer service Mandarin
Two95 International Inc.
Cyberjaya
MYR 20,000 - 100,000
Urgently required
Today

Executive, Customer Service, MY (Cantonese)

Executive, Customer Service, MY (Cantonese)
Taiwanmania.com International Travel Service Co., Ltd.
Malaysia
MYR 100,000 - 150,000
Urgently required
Today

Customer Service Representative

Customer Service Representative
Two95 International Inc.
Kuala Lumpur
MYR 20,000 - 100,000
Urgently required
Today

Customer Service Specialist

Customer Service Specialist
DevloIT
Penang
MYR 100,000 - 150,000
Urgently required
Yesterday

Customer Service Representative

Customer Service Representative
Inov8 Solutions
Cyberjaya
MYR 20,000 - 100,000
Urgently required
Yesterday

Customer Service Representative

Customer Service Representative
EIK Engineering
Iskandar Puteri
MYR 20,000 - 100,000
Urgently required
Yesterday

Customer Service Representative (Contract)

Customer Service Representative (Contract)
ResMed
Kuala Lumpur
MYR 30,000 - 50,000
Urgently required
Yesterday

Customer Service Representative

Customer Service Representative
Volvo
Johor Bahru
MYR 40,000 - 60,000
Urgently required
Yesterday

Customer Service Specialist - 12 Months Contract

Customer Service Specialist - 12 Months Contract
Zurich
Kuala Lumpur
MYR 30,000 - 45,000
Urgently required
Yesterday

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Customer Service Associate (JLPT N1/N2, Open to Native)

APAC Michael Page
Malaysia
MYR 20,000 - 100,000
Job description

The Customer Service Associate (Japanese Speaker) will serve as the first point of contact, supporting members with inquiries and providing exceptional customer service. This role is essential in ensuring member satisfaction in the healthcare industry through effective communication and problem-solving.

Client Details

The hiring company is a large organization operating within the healthcare industry, known for its commitment to delivering quality services and fostering innovation. With a strong presence in the market, the company values excellence in customer service and professional growth for its employees.

Description

  • Respond to member inquiries via phone, email, or chat promptly and professionally.
  • Provide accurate and detailed information about services and policies.
  • Resolve member issues effectively by coordinating with internal teams when necessary.
  • Maintain accurate records of all interactions in the company's system.
  • Identify and escalate complex issues to the appropriate department for resolution.
  • Support members in navigating the company's services and resources.
  • Ensure compliance with company policies and industry regulations during all interactions.
  • Contribute to improving service processes by providing feedback and suggestions.

Profile

A successful Member Services Representative should have:

  • A strong customer service background, preferably in the healthcare industry.
  • Must have excellent verbal and written communication skills in English, with proficiency in Japanese (JLPT N1 or N2 required; native speakers welcome)
  • Proven ability to handle inquiries and resolve issues in a professional manner.
  • Attention to detail and capability to maintain accurate records.
  • Adaptability to work in a fast-paced environment with a focus on member satisfaction.
  • Familiarity with CRM tools or similar systems is beneficial.

Job Offer

  • Competitive salary range with language allowance
  • Permanent position with opportunities for career growth.
  • Comprehensive training to support professional development.
  • Inclusive and supportive work environment within the healthcare industry.
  • Attractive leave policies and additional benefits for employees.

This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the healthcare industry!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yin Ern Ngo +60323024029.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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