E-mel
Working among a shared services team supporting customers across Asia Pacific, the Customer Service Specialist is focused on meeting the demands / requirements of both internal as well as external customers.
PRINCIPAL ACCOUNTABILITIES:
· Effective day to day customer service operation to support the pre and post shipment
· Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
· Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deem necessary
JOB CONTENT:
· Backorder Management – Order Change, Expedite, Bond Management
· Support and drive the requirements generate by Customer account BCR report as it’s relate to fulfillment of bonded parts in their BIM program.
· Regular communication via email and phone with sales team across Asia Pacific
· Ensure knowledge and compliance with all APFSC & Corporate standard procedures as related to their needs to complete the task.
· Escalate issues or challenges in fulfilling assigned task to respective management in the most appropriate timeline to seek guidance on resolution.
· Ensure business continuity through rotational work arrangement as and when required
CREDENTIALS:
QUALIFICATIONS
REQUIREMENTS
COMPETENCIES
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.