Jobs at TikTok in Malaysia

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Global Head of Safety Support

TikTok Kuala Lumpur Posted on 2-Nov-23 Apply Now

Global Head of Safety Support

TikTok Apply Now

Job Description

Global Head of Safety Support

Kuala Lumpur Regular Operations - User ops Job ID: A07679

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy

• a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact

• for ourselves, our company, and the communities we serve.

Join us. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As the Global Head of Safety Support in Trust & Safety, you will lead a high performing team that delivers a world class TikTok user experience while keeping the platform safe. This highly visible and influential role will collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. You will demonstrate a strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues.

This role must be based in either Dublin, Ireland, Singapore or Kuala Lumpur, Malaysia. Key responsibilities

• Lead the Global Safety Support (GSS) team by ensuring strategic alignment with the organization's goals.

Define and execute strategy to maximize impact across all hubs.

• Work with senior leadership and internal peer groups on continuous improvement projects targeted at improving safety, user experience, and operational excellence.
• Manage a team of community operations specialists, policy & quality teams, program managers, and user insight managers to deliver team's objectives and key results (OKRs).
• Provide coaching and mentorship to guide career development.

Lead team capacity, forecasting, and resource allocation while accurately evaluating performance of team members and providing direct and actionable feedback.

• Tightly coordinate and mobilize resources to respond to crises across global cross-functional teams including Public Policy, Legal, Product and Engineering, among others.
• Identify user needs and partner with product and strategy teams, bringing insights into program and product optimizations.

Qualifications

Essential:

• 7+ years of experience in operations management, user support operations, user experience, BPO, etc.
• Demonstrated operational excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. WFM, floor management, workload prioritization, etc.)
• Demonstrated success in performance management and driving improvement.

A keen eye for process improvement and operational transformation.

• Proven track record in scaling operations teams across regions and time zones, and the ability to work effectively under high pressure.
• Passionate about people engagement, with strong interpersonal and communication skills to engage with cross-functional teams and senior leadership independently on behalf of our Global Head of Safety Support and Team.
• Executive level verbal and written communication as well as strong data visualization, reporting and presentation skills.

Demonstrated strong project management skills and thought leadership

• drive effective OKR setting and management.

Desirable:

• Previous experience working in Trust & Safety, customer support, investigations, compliance, or risk management would be advantageous (preferably as part of a global workforce).
• Quantitative skills, data driven mindset, SQL or Excel skills a plus, to drive efforts to produce insights for work optimization.
• A passion for helping our user community.
• Fluency in a second language.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Additional Information

Career Level Not Specified Qualification Not Specified Job Specializations Admin/Human Resources , Human Resources

Company Overview

Do great things with the right people! At TikTok (ByteDance), our mission is to inspire creativity and enrich life. We are a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. With a suite of more than a dozen products, including TikTok, Resso and Lark, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages with more than 60,000 employees worldwide.
The aim for our platforms is to help users explore and discover the world's creativity, knowledge and moments that truly matter. Our employees are also encouraged to stretch their creativity and talent to invent new solutions, meet new demands, and offer the most effective products in the industry.
Within the Trust and Safety team, we are committed to build a safe, healthy and positive online environment for our users. We celebrate differences, appreciate diverse backgrounds and respect ideas different than our own, truly reflecting what it means to be a global company.
Qualities that Define a ByteDancer:

• Aim for the Highest, Always Day 1, Be Grounded and Courageous, Be Open and Humble, Be Clear and Candid, Champion Diversity and Inclusion!

To achieve our ByteStyles, we dedicate ourselves to looking for creative, bold people who embrace ownership and are driven to make a positive impact to the world.
If you are excited to collaborate with diverse global teams and lead fast-paced initiatives that make a difference from day one, work with us and challenge yourself to move the world!

Additional Company Information

Registration No. - Company Size More than 5000 Employees Average Processing Time 15 days Industry Entertainment / Media Benefits & Others Dental, Medical, Casual (e.g. T-shirts) More jobs from this employer

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