Manager - Personal Financial Services (Business Operations) page is loaded
If you are looking to excel and make a difference, take a closer look at us…
The Personal Financial Services Business Operation Manager’s key responsibility is to lead and manage a team of Operation Executive and to support and monitor our HQ MDS Sales Team operational functions and to build up the processes that meet our business objectives.
Business Operations Manager’s responsibilities tracking business results, performing cost benefits analysis, monitoring KPI and ensuring all processes are in compliance with regulations and guidelines..
This role will report to Manager, Strategic & Partnership
Functional (job responsibilities)
Ensure all systems and processes operate smoothly and align with the bank’ quality standards
Maximize the efficiency of all business procedures
Monitor daily operations and address potential issues when they arise
To ensure daily operating in compliance with guidelines & regulations.
Execute self-test through sample checking and ensure effective rectification, as applicable.
Observe and comply with the Bank’s Code of Conduct & Ethics.
Maintain confidentiality of customers and Bank’s information in a responsible manner.
Attend all trainings as applicable including e-learning/Workday.
Prepare reports and ensure relevant documentations are properly filed..
Carry out other duties and as assigned on a periodical basis
Continue to recommend improvements as needed for the various operational areas
Organizational (organizational responsibilities)
Champion the PFS-Retail Deposit roadmap and delivery both internally and externally
Continuous effort to improve business in support of building brand awareness and improving customer experience
Jobholder Requirements
Degree Holder is an added advantage
Previous min 2 years’ experience in a similar role in banking industry or similar
Related working experience in financial institution or related field
Possess customer interaction / / transaction processing / sales experience
Good knowledge of operations management
Exceptional communication skills
Ability to co-ordinate and support negotiations/dealings with multiple third-parties
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.
As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.
HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.