Jobs at Hong Leong Bank in Malaysia

Job summary

A financial services provider in Malaysia is seeking an Executive/Senior Executive for Customer Relationship roles in their Contact Centre. This position emphasizes delivering exceptional service to customers through effective communication and problem-solving. The ideal candidate should have strong interpersonal skills, proficiency in both English and Malay, and be adaptable to a rotating shift schedule. Benefits include annual leave, medical and dental coverage, and shift incentives.

Benefits

Qualifications

• Fresh graduates or those with customer service experience are encouraged to apply.
• Proficient in both English and Malay; Mandarin is a plus.
• Ability to manage multiple customer interactions professionally.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide exceptional customer service via phone interactions.
• Manage customer expectations and resolve inquiries related to banking products.
• Achieve sales targets and maintain product knowledge.
• Use multiple contact center systems to update customer information.