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Job summary
A prominent property management company in Kuala Lumpur is seeking an individual to support customers by providing helpful information and resolving complaints. Responsibilities include managing the information counter, handling lost and found services, and assisting with promotional activities. Ideal candidates should have a minimum of 1-2 years' experience in a Secretary or Administrative role and relevant educational qualifications.
Qualifications
- Minimum of 1-2 years of experience in a Secretary/Admin role.
- Relevant training or courses in administrative duties.
Responsibilities
- Staff the information counter and assist customers.
- Manage lost and found items in the mall.
- Respond to injuries and accidents that occur.
Skills
Education
To support customers by providing helpful information, answering questions and responding to complaints.
- Staff the information counter, welcome customers, assist with enquiries and provide accurate information.
- Manage lost and found items services in the mall.
- Respond to injuries and accidents in the mall.
- Manage and monitor all common facilities, e.g. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc.
- Support the Marketing Communications department in all promotional activities, campaigns, and events including event set-up and redemption.
- Handle customer complaints and feedback.
- SPM/STPM OR Diploma Holder
- Relevant training or courses that Secretary and Administrative
- Possess at least 1- or 2-years' experience in Secretary and Office Administrator
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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