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Bilingual Support Specialist (Dutch/English) - 9-Month
Job summary
A leading global customer support firm in George Town is seeking a proactive Customer Support Specialist to join their regional team. In this role, you will assist business partners and distributors, providing first-line support in a fast-paced, multicultural environment. The ideal candidate has 1–2 years of customer service experience and is proficient in both English and Dutch, with strong communication and problem-solving skills. This position is on a 9-month renewable contract.
Qualifications
- Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B preferred).
- Proficient in English and Dutch (both written and verbal).
- Comfortable working in a fast-paced, multicultural environment.
Responsibilities
- Provide first-line support to business clients via email, chat, or phone.
- Manage and resolve B2B inquiries related to orders, accounts, and system usage.
- Collaborate with internal teams to ensure timely and accurate responses.
- Document all customer interactions and feedback within the system.
- Handle escalations professionally and ensure service-level targets are met.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.