Office jobs in Malaysia

Job summary

A leading recruitment agency in Kuala Lumpur is seeking a Banking Team Lead to oversee backroom operations in the Channel Operations Centre. The ideal candidate will have 6 to 10 years of experience in financial operations, strong supervisory skills, and proficiency in MS Office. Responsibilities include managing daily operations, resolving process issues, and training team members. The role offers competitive salary and professional development opportunities.

Benefits

Qualifications

• Minimum of 6 to 10 years of experience in financial institutions operations is preferred.
• Proven team supervisory and management experience is advantageous.

Responsibilities

• Manage daily operational activities to ensure claims are processed within defined service level agreements.
• Review daily claims volume and allocate manpower effectively to meet operational demands.
• Serve as the escalation point for process breaks and abnormalities, ensuring timely resolution.
• Communicate effectively with internal stakeholders and external vendors to maintain operational efficiency.
• Provide coaching and training to team members to improve their proficiency and performance.