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1,830

Full Time jobs in Malaysia

Executive, Contact Centre

Executive, Contact Centre
Prudential Hong Kong Limited
Kuala Lumpur
MYR 30,000 - 50,000
Urgently required
Yesterday
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Manager, Group & LBU Cost Management

Manager, Group & LBU Cost Management
Prudential Group
Kuala Lumpur
MYR 80,000 - 120,000
Urgently required
3 days ago

Contracting Counsel Manager - NRR 3950

Contracting Counsel Manager - NRR 3950
Accenture
Kuala Lumpur
MYR 120,000 - 180,000
Urgently required
Yesterday

Assistant Vice President, Engineering Manager - Mobile

Assistant Vice President, Engineering Manager - Mobile
ASTRO Holdings Behad
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
6 days ago

PAMB | Manager 2, Prevention of Recurrence

PAMB | Manager 2, Prevention of Recurrence
Prudential Hong Kong Limited
Kuala Lumpur
MYR 80,000 - 120,000
Urgently required
6 days ago
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Software Application Engineer- Based in Penang

Software Application Engineer- Based in Penang
Applied Materials, Inc.
Kulim
USD 24,000 - 45,000
Urgently required
4 days ago

PAMB | Manager 1, Core Platform Services - Life Systems

PAMB | Manager 1, Core Platform Services - Life Systems
Prudential Hong Kong Limited
Kuala Lumpur
MYR 90,000 - 120,000
Urgently required
4 days ago

Supply Chain Accounting Analyst II

Supply Chain Accounting Analyst II
Kimberly-Clark Corporation
Petaling Jaya
MYR 70,000 - 110,000
Urgently required
6 days ago
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NPI Process Development Engineer

NPI Process Development Engineer
NXP Semiconductors
Kuala Lumpur
MYR 100,000 - 150,000
Urgently required
3 days ago

Senior Associate - Claims (Regional Operations Support)

Senior Associate - Claims (Regional Operations Support)
AIA Hong Kong and Macau
Cyberjaya
MYR 100,000 - 150,000
Urgently required
6 days ago

Manufacturing Engineer (PCBA)

Manufacturing Engineer (PCBA)
Flextronics - The Flex Company
Johor
MYR 40,000 - 60,000
Urgently required
6 days ago

Manager Software Engineering

Manager Software Engineering
DXC Technology
Selangor
MYR 120,000 - 180,000
Urgently required
7 days ago

Credit Control Team Lead, Asia (12 months contract)

Credit Control Team Lead, Asia (12 months contract)
QBE Insurance Group
Petaling Jaya
MYR 70,000 - 100,000
Urgently required
4 days ago

Senior Associate - P2P Accounts Payable

Senior Associate - P2P Accounts Payable
AIA Hong Kong and Macau
Cyberjaya
MYR 60,000 - 80,000
Urgently required
7 days ago

Consulting Director – Capital Delivery Project – Environmental & Social Impact Assessment and P[...]

Consulting Director – Capital Delivery Project – Environmental & Social Impact Assessment and P[...]
Environmental Resources Management (ERM)
Kuala Lumpur
MYR 120,000 - 180,000
Urgently required
6 days ago

Studio Coordinator

Studio Coordinator
Balanced Workout Sdn Bhd
Petaling Jaya
MYR 30,000 - 50,000
Urgently required
3 days ago

Wastewater Plant Operations (Trainee, Technician, or Senior)

Wastewater Plant Operations (Trainee, Technician, or Senior)
-
George Town
MYR 100,000 - 150,000
Urgently required
3 days ago

Clerk Kerani in Car Dealer

Clerk Kerani in Car Dealer
TAI WAH MOTOR SDN BHD
Kulai
MYR 20,000 - 100,000
Urgently required
Yesterday

Accounts & Admin Assistant (Ipoh)

Accounts & Admin Assistant (Ipoh)
Bloomnest Sdn Bhd
Ipoh
MYR 100,000 - 150,000
Urgently required
Yesterday

Executive, Accounts Receivable

Executive, Accounts Receivable
Carlsberg Group
Shah Alam
MYR 30,000 - 50,000
Urgently required
Yesterday

Sales Specialist Open to Fresh Grad! (RM 3,500)

Sales Specialist Open to Fresh Grad! (RM 3,500)
Adecco
Selangor
MYR 100,000 - 150,000
Urgently required
Yesterday

Veterinary Assistant

Veterinary Assistant
Vertex Veterinary Services Sdn Bhd
Petaling Jaya
MYR 20,000 - 100,000
Urgently required
Yesterday

Executive, Engineering & Utilities

Executive, Engineering & Utilities
Carlsberg Group
Shah Alam
MYR 40,000 - 60,000
Urgently required
Yesterday

Legal Counsel - EMEA

Legal Counsel - EMEA
CBRE
Kuala Lumpur
Remote
MYR 70,000 - 100,000
Urgently required
Yesterday

Junior Procurement Controller

Junior Procurement Controller
Nestlé SA
Kuala Lumpur
MYR 60,000 - 85,000
Urgently required
Yesterday

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Executive, Contact Centre

Be among the first applicants.
Prudential Hong Kong Limited
Kuala Lumpur
MYR 30,000 - 50,000
Be among the first applicants.
Yesterday
Job description

Executive, Contact Centre page is loaded

Executive, Contact Centre
Apply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose:

The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:

  • Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
  • Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
  • Operational Performance – To satisfy our customers and shareholders, to excel in business process
  • People – To achieve our goals and contribute to organization learning and innovation process.

Job Responsibilities:

The essential duties and responsibilities for the incumbent are as per below

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
  • Undertake any other works and duties allocated by management as and when required

Job Requirements:

  • At least Diploma or Degree in any field from a recognized college or university
  • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
  • Experience in handling international calls will be an added advantage.
  • Fresh graduates who are looking for challenges in customer service are encouraged to apply.
  • Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
  • Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
  • Pleasant, patience and self-discipline.
  • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Similar Jobs (5)
Executive, Contact Centre
locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago
Executive, Contact Centre
locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago
Executive, Contact Centre
locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago

We are Prudential. For Every Life, For Every Future.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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