Customer Service Specialist

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking a Customer Service Specialist to manage inquiries and resolve complaints. The role requires excellent communication skills in both English and Malay, a customer-oriented mindset, and the ability to work under pressure in a fast-paced environment. Candidates with a diploma or higher and BPO experience will have an advantage. This is a full-time position with rotational shifts, offering a basic salary of RM2000 plus performance bonuses.

Benefits

Performance KPI (up to RM250 per month)

EPF, Socso

Maternity leave

Qualifications

• Excellent written, verbal, and listening skills in English and Malay.
• 1-2 years of BPO experience will be an added advantage.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Respond to customer inquiries promptly through various contact tools.
• Resolve customer complaints to ensure high satisfaction.
• Record and submit customer complaints using internal systems.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

Customer Service Specialist (Malay English, Work in Office)

Job Openings Customer Service Specialist (Malay English, Work in Office)

About the job Customer Service Specialist (Malay English, Work in Office)

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week
• Basic RM2000
• Performance KPI (up to RM250 per month)
• EPF, Socso
• Maternity leave