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A luxury retail company in Kuala Lumpur is seeking a Retail Operations Support professional. The role involves providing operational and IT support for store openings, managing stock levels, and ensuring compliance with procedures. Ideal candidates should have at least 2 years of retail operations experience, preferably in luxury retail, and be proficient in Microsoft Office. Strong communication and time management skills are essential.
Provide operational, administrative and IT support for and during new store opening and closure, store reset, store repair and maintenance.
Provide support for and during store sales, promotion events, annual stock take etc.
Responsible for the replenishment of store consumables.
Supporting daily business operations and workflow, monitoring and troubleshooting, and resolving operational issues.
Coordinate and provide support to other departments in relation to retail operation.
Liaise and support the store team, wherever required.
Maintain the appropriate stock level of standard store supplies.
Maintain the back stock area of all stores and ensure store supply levels are adequate for packaging.
Ensure store front and the back‑of‑house areas are up to the Company’s standards.
Support in Asset Prevention training and awareness, whenever required.
Provide Standard Operating Procedures (SOP) training, ensure SOP compliance and conduct quality checks, whenever required.
Must be knowledgeable of POS, return, markdown and discount, tax, security and packaging policies.
Coordinate with suppliers and vendors on Purchase Orders, delivery and processing payment on‑time.
Responsible for operational administrative work which includes documentation, filing and paperwork.
Manage and process invoices for all stores and other departments.
Assist with building related procurement and maintenance, as and when required.
Any other adhoc duties that may be assigned in‑line with this role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.