Jobs in United States

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What you will do:

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product/service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.
• Manage multiple tasks in a fast-paced, high-volume environment.
• Maintain good computer literacy and use internal systems effectively.

What makes you a good fit:

• Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
• Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
• Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
• Good communication skills and strong attention to detail.
• Basic computer knowledge and ability to multitask
• Able to work 5.5 days per week
• Able to work on rotational shifts (24-hour coverage)
• Able to work on public holidays and weekends.

What we offer:

• 1-Month Accommodation for outstation hires
• Paid Public Holidays

Interview Process:

• Virtual interviews accepted for outstation candidates
• Assessment required as part of the selection process