Jobs in United States

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

The PlayStation Studios Malaysia: QA team is a global quality assurance organization within PlayStation Studios. We strive to create a working environment where teams can excel and ensure our titles meet the highest industry standards. Structured around specialized QA disciplines, including Functional, Compliance, Localization, and Automation, we deliver world-class testing and operational support. In close partnership with our game development, operations, and technology teams, we safeguard quality and player experience across all releases.

Strategic Operations & Integration Manager

The Strategic Operations & Integration Manager is a cross-functional leadership role responsible for translating global strategies into regional execution plans, driving operational excellence through AI/ML-enhanced planning, and leading continuous improvement initiatives. This role will serve as a key integrator of global processes into regional operations, ensuring alignment, efficiency, and innovation across teams.

• Strategic Planning & Global Integration
  • Translate global business strategies into actionable regional plans.
  • Represent regional needs in global planning forums and ensure alignment with corporate objectives.
  • Lead regional strategic planning sessions and quarterly business reviews.
• AI/ML-Driven Process Optimization
  • Partner with engineering and analytics teams to implement AI/ML models that enhance QA workflows, resource forecasting, and operational intelligence.
  • Champion automation and predictive analytics to improve service delivery and reduce operational friction.
• Tracking, Planning & Performance Analytics
  • Develop and maintain KPI dashboards integrating AI/ML insights to monitor ROI, service levels, and operational health.
  • Lead mid-range and long-term planning cycles, leveraging data-driven forecasting and scenario modeling.
• Resource Management & Talent Development
  • Oversee regional resource planning, including headcount forecasting, coverage modeling, and workload balancing.
  • Design and deliver training programs to upskill teams in AI/ML tools, financial literacy, and operational best practices.
• Cross-Regional Collaboration & Change Management
  • Drive post-acquisition integration and harmonization of global processes across finance, IT, HR, and legal.
  • Facilitate knowledge transfer and best practice sharing across regions to ensure consistent adoption of AI/ML-enhanced processes.

• 8+ years of experience in strategic operations, business planning, or program management.
• Proven experience applying AI/ML in operational or QA environments.
• Strong financial acumen, including budgeting, forecasting, and ROI analysis.
• Experience leading cross-regional teams and integrating global processes.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Engineering, Data Science, or related field; advanced degree preferred.