Customer Service jobs in Malaysia
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J RECRUIT FIRM
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J RECRUIT FIRM
Sales Coordinator
Job summary
A sales coordination company in Penang is seeking a dedicated individual to manage sales orders, coordinate shipments with the headquarters in Singapore, and ensure timely responses to customer inquiries. Candidates should have a minimum Diploma in Business Administration or a related field, with at least 2 years of experience in sales coordination or customer service. Proficiency in English, Bahasa Malaysia, and Mandarin is required. Strong organizational skills and the ability to manage multiple tasks are essential.
Qualifications
- Minimum Diploma or higher in Business Administration, Sales, or related field.
- Minimum 2 years of working experience in sales coordination/customer service.
- Strong organizational and multitasking skills with the ability to prioritize.
Responsibilities
- Manage sales orders, quotations, purchase orders, and invoices.
- Respond to customer inquiries and ensure follow-ups.
- Coordinate shipments with headquarters in Singapore.
Skills
Education
Tools
- Efficiently manage sales orders, quotations, purchase orders (POs), invoices.
- Respond to customer inquiries promptly, ensuring timely follow-ups and request monitoring.
- Responsible for coordinating and arranging shipments with Singapore (HQ) to ensure a smooth and efficient shipping process (under shipping terms).
- Monitor and manage consumable stock levels to ensure timely replenishment for service/laboratory operations.
- Maintain and update sales and purchase records, ensuring accurate and up-to-date information.
- Check supplier quotes, issue Purchase Orders, and liaise with suppliers for goods arrival schedule.
- Coordinate with the finance team and follow up with customers regarding payment status.
- Organize and maintain customer/suppliers forms, contracts for easy access and reference.
- Participate in ISO 9001 documentation and internal audits to ensure compliance.
- Assist any additional tasks assigned by superiors and management as needed.
- Minimum Diploma or higher in Business Administration, Sales, or related field.
- Minimum 2 years of working experience in sales coordination/customer service roles is an added advantage.
- Proficient in English, Bahasa Malaysia, and Mandarin to effectively communicate with English‑speaking clients.
- Proficient in MS Office (Excel, Word, PowerPoint).
- Strong organizational and multitasking skills with the ability to prioritize and manage competing priorities.
- Team player with independent problem‑solving abilities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.