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AI-Driven Policy Administration Coordinator
Job summary
A leading insurance company in Kuala Lumpur is seeking interns for a role involving financial assessments and policy update tasks. The ideal candidate will hold an Undergraduate Diploma or Bachelor’s Degree and be able to leverage AI tools for productivity. Responsibilities include managing policyholder requests, handling refunds, and supporting administrative tasks to ensure quality service delivery. Internship duration is a minimum of 4 months, with benefits including annual leave and allowances.
Benefits
Qualifications
- Internship period of at least 4 months.
- Ability to leverage AI tools such as ChatGPT for automating routine tasks.
Responsibilities
- Perform assessment for financial and update non‑financial changes.
- Handle refunds for Policy Benefits / Policy Servicing.
- Update documents received by creating service in the system.
- Perform administrative work to deliver letters to agents and policyholders.
- Deliver quality work that meets company targets.
- Participate in projects / campaigns.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.