Customer Service Officer

TimesConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking individuals for a customer service role. Responsibilities include handling inquiries via calls and emails, providing first-level technical support, and documenting interactions accurately. Candidates should have a Diploma or Degree, along with 6-12 months of customer service experience, strong communication skills in English, and the ability to work in a fast-paced environment. This position offers opportunities for professional development in customer support.

Qualifications

• 6-12 months of customer service experience required.
• Able to work in a fast-paced, KPI driven environment with rotating shifts.
• Customer-oriented with a calm, professional and empathetic approach.

Responsibilities

• Handle inbound/outbound calls and emails enquiries.
• Provide first level technical support using documented procedures.
• Document all interactions in the system with accuracy.

Skills

Strong communication skills in English and native language

Problem-solving

Multitasking

Analytical abilities

Education

Diploma/Degree or equivalent

Job description

Key Responsibilities

• Handle inbound/outbound calls and emails enquiries.
• Provide first level technical support using documented procedures and available tools.
• Document all interactions in the system with accuracy and compliance.
• Escalate complex cases through proper channel when required.
• Meet service standards and KPIs (quality, productivity, customer satisfaction).
• Acquire and maintain strong product knowledge through training.
• Support cross-selling of relevant products.

Requirements

• Diploma/Degree or equivalent.
• Strong communication skills in English and native language.
• 6-12 months of customer service experience.
• Customer‑oriented with a calm, professional and empathetic approach.
• Strong problem‑solving, multitasking and analytical abilities.
• Able to work in a fast‑paced, KPI driven environment with rotating shifts.
• Proficient in computer navigation and typing.