Bilingual Cosmetics Customer Service Specialist

OTC Cosmetic Industries Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading cosmetics company in Shah Alam is seeking a customer service representative. The role involves answering customer inquiries, processing orders, maintaining customer relationships, and improving service quality. Candidates should possess strong communication skills, particularly in Mandarin, and a high school diploma or related major. Experience in cosmetics or fast-moving consumer goods is preferred, but fresh graduates are welcome. A supportive work environment with learning opportunities is provided.

Benefits

5 Working Days

Monthly & yearly KPI incentive

Training and development programs

EPF/SOCSO/PCB

Annual Leave

Qualifications

• More than 1 year experience in cosmetics or fast-moving products preferred.
• Fresh grads also can apply.
• Ability to effectively coordinate with other departments.

Responsibilities

• Answer customer calls and handle inquiries and complaints.
• Assist customers in processing and tracking orders.
• Maintain customer relationships and enhance satisfaction.
• Record customer feedback and provide timely feedback.

Skills

Strong communication skills

Proficient in Mandarin

Teamwork spirit

Good emotional management skills

Proficient in computer operation

Education

High school diploma or above; major in management or related fields

Job description

A leading cosmetics company in Shah Alam is seeking a customer service representative. The role involves answering customer inquiries, processing orders, maintaining customer relationships, and improving service quality. Candidates should possess strong communication skills, particularly in Mandarin, and a high school diploma or related major. Experience in cosmetics or fast-moving consumer goods is preferred, but fresh graduates are welcome. A supportive work environment with learning opportunities is provided.