Government à Malaisie

Role Purpose

AVP of Corporate Communication is responsible for planning, managing, and coordinating all functions under the Stakeholder and Media Management Section to establish and maintain strong, positive relationships between Railway Assets Corporation and its stakeholders. This role ensures effective communication, customer engagement, media relations, official publications, and corporate social responsibility initiatives, while safeguarding the organisation’s reputation and supporting strategic objectives.

Coordinate, manage, and monitor complaints, enquiries, and feedback received from the public and customers through multiple communication channels.

Ensure timely, fair, and professional responses to all customer issues in accordance with service standards.

Record, analyse, and prepare reports and data on complaints, enquiries, and suggestions for management review.

Plan and conduct Customer Satisfaction Surveys to accurately assess service quality and customer perception.

Attend meetings and site visits related to complaint resolution and prepare follow‑up reports and recommendations.

Plan, manage, and coordinate all official publications, including brochures, e‑bulletins, handouts, annual reports, and other corporate communication materials.

Oversee content development to ensure accuracy, consistency, and alignment with corporate branding and messaging.

Perform or supervise translation works for official publications, including website content, speeches, and press releases, in both Bahasa Malaysia and English.

Prepare and coordinate Board Papers and Cabinet Memoranda related to the Annual Report submission to the Cabinet and Parliament.

Plan, manage, and oversee stakeholder engagement initiatives, including activities under the Corporate Social Responsibility (CSR) Programme.

Develop and maintain strong, professional relationships with key stakeholders, partners, and relevant government agencies.

Plan, manage, and supervise media relations activities to ensure positive and accurate media coverage.

Coordinate media invitations, logistics, and requirements for official events and corporate functions.

Draft, review, and issue press releases and official media statements related to corporate events and announcements.

Develop, prepare, review, and regularly update the Crisis Communication Plan to ensure readiness and effective response during crisis situations.

Bachelor’s Degree (Honours) in Communication or other relevant disciplines recognised by the Government from a local higher learning institution, or an equivalent qualification recognised by the Government.

At least a Grade B in Bahasa Malaysia at SPM/SVM level or an equivalent qualification recognised by the Government.

Minimum seven (7) years of relevant working experience in complaint management, customer service, corporate communication, and media management.

Experience in government‑linked companies (GLCs), statutory bodies, or public‑sector organisations will be an added advantage.

Strong verbal and written communication skills in Bahasa Malaysia and English.

Proven ability in report writing, media statements, and news content development.

Good knowledge of media relations, stakeholder engagement, and public affairs.

High proficiency in information technology and effective use of social media platforms for corporate communication.

Competent in Microsoft Word, Excel, PowerPoint, and other relevant office applications.

Strong organisational, coordination, and leadership skills.

High level of professionalism, integrity, and ability to handle sensitive information.

Strategic thinker with strong attention to detail

Excellent interpersonal and negotiation skills

Ability to manage multiple stakeholders and priorities effectively

Calm and decisive under pressure, particularly during crisis situations

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• How many years’ experience do you have as a Corporate Communications Manager?
• How many years’ experience do you have as a Communications and Stakeholder Manager?