Customer Service Officer

MITT Hijrah Travel & Tours Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel service company in Johor Bahru is seeking a customer service professional to manage inquiries, bookings, and reservations. This role requires a minimum degree in tourism or hospitality and 1–2 years of experience in the travel industry. Ideal candidates possess strong communication and interpersonal skills. The position offers a competitive salary package, including medical benefits, performance incentives, and opportunities for career growth and training in the travel sector.

Benefits

Competitive salary package with performance incentives

Medical, insurance, and annual leave benefits

Staff travel discounts and familiarization trip opportunities

Career growth and training within the travel industry

Qualifications

• Minimum Degree in Tourism, Hospitality, or related field.
• At least 1–2 years of customer service experience in the travel industry preferred.
• Proficient in Microsoft Office and reservation/ticketing systems.

Responsibilities

• Handle customer enquiries, bookings, and reservations via phone, email, or in person.
• Provide accurate travel information, itineraries, and quotations.
• Assist customers with changes, cancellations, or travel issues.
• Ensure high levels of customer satisfaction through professional service.
• Support sales and operations teams in coordinating travel arrangements.

Skills

Customer service experience

Communication skills

Interpersonal skills

Proficiency in Microsoft Office

Knowledge of reservation systems

Education

Minimum Degree in Tourism, Hospitality, or related field

Job description

Requirements

• Minimum Degree in Tourism, Hospitality, or related field.
• At least 1–2 years of customer service experience (travel industry preferred).
• Good communication and interpersonal skills.
• Proficient in Microsoft Office and reservation/ticketing systems.
• Able to work on weekends, public holidays, and shifts if required

Responsibilities

• Handle customer enquiries, bookings, and reservations via phone, email, or in person.
• Provide accurate travel information, itineraries, and quotations.
• Assist customers with changes, cancellations, or travel issues.
• Ensure high levels of customer satisfaction through professional service.
• Support sales and operations teams in coordinating travel arrangements.

Benefits

• Competitive salary package with performance incentives.
• Medical, insurance, and annual leave benefits.
• Staff travel discounts and familiarization trip opportunities.
• Career growth and training within the travel industry