Bilingual Customer Support Agent (Cantonese/English) – On-Site

IntouchCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global leader in customer experience management is seeking a Bilingual Customer Support agent for their Kuala Lumpur location. The role involves providing exceptional service via voice, chat, and email. Ideal candidates must communicate fluently in Cantonese and English and have a high school diploma. Previous customer service experience is preferred. The position requires flexibility to work on-site and aims to foster lasting relationships with customers. Candidates should possess strong communication and interpersonal skills.

Qualifications

• Must have at least six months customer service experience or equivalent.
• Candidates must have proficiency at B2 level in Cantonese & English.

Responsibilities

• Provide quick, accurate, and friendly service to customers via phone, email, or chat.
• Meet and exceed customer service metrics.
• Take ownership of tasks and follow up with customers as needed.

Skills

Outstanding oral communication skills in Cantonese

Outstanding oral communication skills in English

Excellent interpersonal skills

Ability to empathize and resolve conflicts

Adaptable and flexible

Education

High school diploma or equivalent

Job description

A global leader in customer experience management is seeking a Bilingual Customer Support agent for their Kuala Lumpur location. The role involves providing exceptional service via voice, chat, and email. Ideal candidates must communicate fluently in Cantonese and English and have a high school diploma. Previous customer service experience is preferred. The position requires flexibility to work on-site and aims to foster lasting relationships with customers. Candidates should possess strong communication and interpersonal skills.