Claims Analyst, Marine, Asia

QBE Insurance; Selangor; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Selangor is seeking an experienced Claims Manager. The role involves implementing claims management strategies, maintaining client relationships, and approving claims. The ideal candidate has over 5 years of experience in insurance and knowledge of the claims process. This position offers benefits like flexible working, medical benefits, and additional leave days. Join a team that is dedicated to enabling a more resilient future for its customers and communities.

Benefits

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Access to online learning via LinkedIn Learning

3 additional family care leave days

Study leave

Marriage leave

Internal appreciation program

Qualifications

• At least 5 years' experience in insurance.
• Experience in marine claims insurance and/or adjusting is an advantage.
• Strong knowledge of insurance industry and claims processes.

Responsibilities

• Support the implementation of claims management strategies.
• Maintain knowledge of insurance guidelines and policy changes.
• Approve claims within appropriate authority levels.
• Maintain good client relationships with insured and public.

Skills

Analytical Thinking

Insurance Claims Management

Claims Settlement

Negotiation

Problem Solving

Customer Service

Job description

Overview

Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.

Your New Role

• Support the implementation of claims management strategies and objectives for the region / branch.
• Maintain current knowledge of insurance guidelines and policy changes and modifications.
• Contribute to the refinement of processes and procedures to improve Claims systems and procedures.
• Approve claims within appropriate authority levels.
• Maintain good client relationships with the insured, agents, service providers and the general public.
• Respond to client requests in accordance with service standards.
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
• Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.
• May supervise the investigation and settlement of all claims within the team.

Primary Details

Time Type: Full time

Worker Type: Employee

About You

• At least 5 years' experience in insurance. Experience in marine claims insurance and / or adjusting is an advantage.
• Attention to detail, organizational and communication and Analytical and negotiation skills.
• Strong knowledge of insurance industry and claims processes.

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

• 🌟 Flex and hybrid working options
• 🏡 Work from home policy
• 👨👩👧 Paternity leaves matching with maternity leave
• 🧘♀ Well-being programs
• 💰 Pensions
• 🩺 Medical benefits
• 🌍 Globally, access to online learning via LinkedIn Learning
• 👪 On top of annual leaves, 3 additional days off (Family care leaves)
• 📚 Study leave
• 💍 Marriage leave
• 🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences

Skills

• Analytical Thinking
• Business Process Improvements
• Claims Settlement
• Critical Thinking
• Customer Service
• Insurance Analysis
• Insurance Claims Management
• Insurance Policies
• Intentional collaboration
• Managing performance
• Negotiation
• Problem Solving
• Risk Management
• Sound Judgment
• Stakeholder Management

Application Close Date

30/12/2025 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.