Customer Service jobs in Malaysia
Customer Service / Retail / Interpreter/ Sales Admin | Basic 5K |Monday-Friday| 9am-6pm
FastJobs
Customer Service Chinese Speaker - RM4000 to RM6500 - Sunway Velocity
Tribe Digital
Restaurant Manager / Asst. Restaurant Manager
US Pizza
Key Account Manager
Weegetu Online Enterprise
Discover more opportunities than anywhere else. Find more jobs nowStore Manager, AEON MaxValu Desa Park City
AEON
Project Sales Executive (Commercial Kitchen Equipment)
Michael Page
Sales Assistant Manager (Coating & Resin)
MVC Resources
Connect with headhunters to apply for similar jobsSPARE PARTS AND SERVICE COORDINATOR
SMI Asia Services Sdn Bhd
Part Time Sales Advisor (Sunway Velocity Mall)
H&M
Executive, Sales (Northern- Highstreet)
Petronas Lubricants
BDC Agent
Mills Automotive Group
Customer Service Executive
SICK
Senior Analyst, Accounts Receivable (French Speaker)
Danaher Corporation
Customer Success Executive
MOCHI Technologies
Field Operation Manager
The SWATCH Group
Banquet Executive
Daiman Development Berhad
Human Resources Manager - Hyatt Place Kuala Lumpur Bukit Jalil
Hyatt Place Kuala Lumpur Bukit Jalil
Regional Operational Customer Success Lead (Sedenak, Johor)
Kuok Group Singapore
Regional Operational Customer Success Lead (Sedenak, Johor)
K2 STRATEGIC
Executive - Concession (10Star Cinemas Sdn Bhd)
MAA Group Berhad
Customer Service / Retail / Interpreter/ Sales Admin | Basic 5K |Monday-Friday| 9am-6pm
Job summary
A leading job portal is seeking a Customer Service / Retail / Interpreter/ Sales Admin in Kuala Lumpur, Malaysia. This role involves handling inbound and outbound customer interactions via various channels, responding to inquiries, and maintaining records in CRM systems. Ideal candidates should possess excellent communication skills and be able to resolve issues efficiently. The working hours are Monday to Friday from 9 am to 6 pm, with a basic salary of 5K and performance-based KPIs.
Qualifications
- Excellent communication skills.
- Ability to resolve customer issues efficiently.
- Familiarity with CRM systems is a plus.
Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, or social media.
- Respond promptly and professionally to customer inquiries, complaints, and requests.
- Document customer interactions and update records in CRM systems.
- Handle inbound and outbound customer interactions via phone, email, chat, or social media
- Respond promptly and professionally to customer inquiries, complaints, and requests
- Resolve customer issues efficiently while maintaining a positive customer experience
- Provide accurate information regarding products, services, policies, and procedures
- Document customer interactions and update records in CRM systems
- Escalate complex or unresolved cases to the relevant departments
- Follow SOPs, service guidelines, and quality standards
- Meet individual and team KPIs such as response time, resolution rate, and customer satisfaction
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.