Outlet Supervisor

Hey Yee Sdn Bhd; Kapar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food and beverage company in Kapar is seeking an experienced individual to oversee daily operations. The role involves managing customer orders and service quality while ensuring food safety standards. Candidates should have strong communication skills and the ability to supervise a team. Fresh graduates with the right attitude are encouraged to apply. This position offers various benefits including EPF, medical leave, and training opportunities.

Benefits

EPF

SOCSO

Staff Meal

Training

Annual Bonus

Annual Leave

Medical Leave

Qualifications

• At least 1–2 years of experience in F&B operations / retail.
• Willingness to work shifts, weekends, and public holidays.
• Fresh graduates encouraged to apply.

Responsibilities

• Oversee and handle daily shop operations.
• Manage customer orders, payments, and service quality.
• Monitor food delivery platforms.
• Provide excellent customer service and resolve issues.
• Manage kitchen inventory and stock control.
• Supervise team members in daily tasks.

Skills

Customer-oriented

Strong communication skills

Problem-solving skills

Ability to supervise and motivate a team

Knowledge of food safety and hygiene

Familiarity with food delivery platforms

Basic knowledge of inventory management

Leadership attitude

Education

Minimum SPM / Diploma in F&B, Hospitality, Business, or related field

Job description

Customer-oriented with strong communication and problem-solving skills

At least 1–2 years of working experience in F&B operations / retail (supervisory role is an added advantage)

Minimum SPM / Diploma in F&B, Hospitality, Business, or related field

Able to supervise and motivate a team in a fast-paced environment

Good understanding of food safety, hygiene, and quality standards

Familiar with food delivery platforms (GrabFood, Foodpanda, etc.)

Basic knowledge of inventory management and cash handling

Positive leadership attitude and willingness to guide team members

Willing to work on shifts, weekends, and public holidays

Possess own transport or able to commute to Setia Alam / Klang area

Fresh graduates or candidates with the right attitude and willingness to learn are encouraged to apply. Training will be provided.

Requirement

• Customer-oriented with strong communication and problem-solving skills
• At least 1–2 years of working experience in F&B operations / retail (supervisory role is an added advantage)
• Minimum SPM / Diploma in F&B, Hospitality, Business, or related field
• Able to supervise and motivate a team in a fast-paced environment
• Good understanding of food safety, hygiene, and quality standards
• Familiar with food delivery platforms (GrabFood, Foodpanda, etc.)
• Basic knowledge of inventory management and cash handling
• Positive leadership attitude and willingness to guide team members
• Willing to work on shifts, weekends, and public holidays
• Possess own transport or able to commute to Setia Alam / Klang area
• Fresh graduates or candidates with the right attitude and willingness to learn are encouraged to apply. Training will be provided.

Responsibility

• Oversee and handle daily shop operations
• Manage customer orders, payments, and service quality
• Operate and monitor food delivery platforms (GrabFood, Foodpanda, etc.)
• Provide excellent customer service and resolve issues effectively
• Demonstrate leadership and team management skills
• Manage kitchen inventory and stock control
• Communicate with customers and gather feedback for improvement
• Ensure safety, hygiene, and food quality standards are maintained
• Supervise and guide team members in daily tasks
• Perform other ad-hoc duties as assigned by management

Benefits

• EPF
• SOCSO
• Staff Meal
• Training
• Annual Bonus
• Annual Leave
• Medical Leave

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