Customer Service Executive

SICK; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company seeks a Customer Service Specialist in Johor Bahru, Malaysia. The ideal candidate should hold a Diploma or Bachelor's Degree and possess over 2 years of experience in customer service. Responsibilities include managing customer feedback, processing returns, and ensuring timely delivery by liaising with various supply chain stakeholders. Strong communication skills and proficiency in Microsoft Office are essential. Join a dynamic team committed to quality service.

Qualifications

• At least 2 years of experience in a Customer Service Specialist position.
• Hands-on experience with Microsoft Office applications.

Responsibilities

• Manage backlog and liaise with supply chain stakeholders to ensure on-time delivery.
• Process customer returns and manage invoices with Finance.
• Resolve customer feedback and queries professionally.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office (Word, Excel, PowerPoint, SAP, Outlook)

Education

Diploma or Bachelor's Degree in relevant field

Job description

Pro-actively manage backlog and liaise with supply chain stakeholders to track and ensure on-time delivery to customer.

Process customer return (cancellation, RMA, return stock etc) to the warehouse and vendor.

Manage and solve customers' feedback (internal & external customers) and queries professionally and on-time.

Follow procedures, guidelines, and policies. Keep proper documentations.

Work with Finance to re-solve customers' invoices and payment issues.

Job Requirements

At least a Diploma or Bachelors' Degree is needed in relevant field.

Minimum of 2 years or more of experience in a Customer Service Specialist position.

Collaborate closely with various individuals from the following departments: Sales, Warehouse, Customer fulfillment team in subsidiary in Singapore, Technical support, CPM, Marketing.

Proactively connect and reach out to Customers (external stakeholders) and various internal stakeholders (SICK AG, Subsidiaries) to ensure the quality of service is maintained.

Hands on experience and knowledge in utilizing Microsoft Office. (E.g. Word, Excel, PowerPoint, SAP, Outlook)

Possess strong verbal and written communication skills required for liaising.