Outlet Supervisor

Inter Mark Resources Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality service provider in Kuala Lumpur seeks an Outlet Supervisor to ensure high service standards and staff coordination. The role involves supervising staff, assisting in their training, and handling customer enquiries. Candidates should have previous supervisory experience in hospitality, strong leadership skills, and knowledge of food service. The company offers competitive salary, benefits, and a supportive work environment.

Benefits

Competitive salary

Transport allowance of RM 250/month

Opportunities for career development

Comprehensive training

Qualifications

• Previous experience as an Outlet Supervisor or similar role in the hospitality industry.
• Strong leadership and communication skills for motivating a team.
• Thorough knowledge of food and beverage service and inventory management.

Responsibilities

• Supervise and coordinate staff work for high service standards.
• Assist with staff training and provide feedback.
• Handle customer enquiries and complaints professionally.

Skills

Leadership skills

Customer service orientation

Problem-solving abilities

Communication skills

Ability to work under pressure

Tools

Point-of-sale systems

Inventory management systems

Job description

What you'll be doing

• Supervising and coordinating the work of the staff, ensuring high standards of service and professionalism
• Assisting with the training and development of the staff, including providing feedback and coaching
• Ensuring seamless coordination of food service
• Handling customer enquiries and complaints with tact and diplomacy
• Maintaining accurate records of inventory, sales, and staff schedules
• Ensuring compliance with all relevant health, safety, and hygiene regulations

What we're looking for

• Previous experience as an Outlet Supervisor or in a similar supervisory role within the hospitality industry
• Strong leadership and communication skills, with the ability to effectively coordinate and motivate a team
• Excellent customer service orientation and problem‑solving abilities
• Thorough knowledge of food and beverage service, including menu items, food safety, and inventory management
• Proficiency in using relevant point‑of‑sale and inventory management systems
• Adaptability and the ability to work well under pressure in a fast‑paced environment

What we offer

• We are committed to providing a supportive and rewarding work environment for our employees
• Competitive salary plus a range of benefits
• Opportunities for career development and advancement
• Comprehensive training and ongoing learning and development
• Transport allowance of RM 250/month
• A vibrant, collaborative company culture with regular social events