Customer Success Executive

MOCHI Technologies; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a Customer Success Specialist to deliver exceptional customer experiences. In this role, you'll guide customers through our system via WhatsApp and Zoom, leading onboarding sessions and troubleshooting issues. Fresh graduates are welcome to apply, with training provided. Successful candidates will be excellent communicators and problem-solvers, preferably with a tech or HR background. Join our supportive team and help shape the future of customer service.

Benefits

Hands-on training

Career growth

Competitive salary + performance incentives

Supportive team culture

Qualifications

• Fresh graduates are welcome; training provided.
• 2-3 years of support experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Be the first point of contact via WhatsApp & Zoom.
• Lead weekly software onboarding sessions & provide virtual support.
• Guide customers through setup, usage, and customization.
• Troubleshoot issues and log feedback.
• Build lasting relationships and boost retention.

Skills

Excellent communicator

Problem-solver

Detail-oriented

Self-driven

Mandarin/Cantonese skills

Education

Tech or HR background preferred

Job description

Customer Success Specialist – Be the Voice of Exceptional Service!

Love helping people? Thrive on solving problems? Join us and make a real impact by delivering top-tier customer experiences in a fast-growing tech company!

Why Join Us?

• Hands‑on training & career growth
• Competitive salary + performance incentives
• Supportive, energetic team culture
• Help businesses succeed using our system
• Be part of a company driving customer service innovation

What You’ll Do

• Be the first point of contact via WhatsApp & Zoom
• Lead weekly software onboarding sessions & virtual support
• Guide customers through setup, usage, and customisation
• Troubleshoot, escape bugs, and log feedback
• Build lasting relationships and boost retention
• Join team briefings & skill‑building sessions

Who We’re Looking For

• Fresh graduates welcome – Training provided! (Tech or HR background preferred)
• 2–3 years of support experience? That’s a plus!
• Excellent communicator & problem‑solver
• Self‑driven, detail‑oriented, and people‑focused
• Mandarin/Cantonese skills are an advantage!

Apply now and help shape exceptional customer experiences!