Customer service associate

Etchips Pte Ltd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic customer service company in Kuala Lumpur seeks a professional to provide pre and post-sales support. Your responsibilities will include preparing quotations, conducting sales visits, and supporting marketing activities. The ideal candidate needs to be organized, customer-oriented, and possess strong communication and analytical skills, with at least a diploma and one year of experience in customer service. The role offers a challenging environment focused on service excellence.

Qualifications

• Diploma or higher qualification is required.
• Minimum 1 year experience in customer service preferred.
• Strong capability of learning and problem-solving.

Responsibilities

• Provide pre and post-sales support and prepare quotations.
• Conduct sales visits and build strong customer relationships.
• Support marketing activities including conferences and promotions.

Skills

Strong phone and verbal communication skills

Analytical problem-solving skills

Customer-oriented

Good knowledge of Microsoft Office

Organized and self-motivated

Active listening

Education

Diploma and above

Job description

Qualifications

• Diploma and above
• Candidate with prior experience in customer service preferred
• Strong capability of learning; analytical with good problem‑solving skills
• Organized, self‑motivated, positive attitude and result‑oriented
• Good working knowledge of Microsoft Office
• Strong phone and verbal communication skills along with active listening
• Empathetic and customer‑oriented, with a passion for service excellence

Experience

Min 1 year

Role Description

The role includes providing pre and post‑sales support, preparing quotations, and following up on sales enquiries. The role also involves conducting sales visits, building strong customer relationships, and supporting marketing activities such as conferences and other promotional events.

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