Personal Banker

United Overseas Bank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Asia is seeking a Personal Banker in Malaysia to manage customer relationships and provide personalized banking solutions. You will play a crucial role in ensuring customer satisfaction by offering tailored financial advice, while actively seeking opportunities to acquire new customers. The ideal candidate has a degree, strong communication skills in English and Bahasa Malaysia, and a knack for building long-term relationships. Join a collaborative team devoted to delivering exceptional service.

Qualifications

• Fresh graduate or 2 years of working experience in the banking industry.
• Strong ability to build rapport with customers.
• Attention to detail and ability to work independently.

Responsibilities

• Manage customer relationships and provide personalized banking solutions.
• Offer advice on banking products such as savings accounts and investments.
• Provide exceptional customer service and resolve issues effectively.

Skills

Excellent communication skills in English

Strong interpersonal skills

Proficiency in using digital platforms

Problem-solving abilities

Education

Degree in any field from a reputable university

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

As a Personal Banker in UOB Malaysia, you will be responsible for managing relationships with customers to provide them with personalized banking solutions. You will play a crucial role in ensuring customer satisfaction by offering tailored financial advice and meeting their diverse banking needs. Your typical day will involve providing excellent service to existing customers while actively seeking opportunities to acquire new ones. With your expertise and dedication, you will contribute to the growth of our customer base and strengthen our position as one of the leading banks in Malaysia.

Job Responsibilities

• Build strong relationships with customers by understanding their unique financial situations and providing appropriate banking solutions.
• Offer personalized advice on various banking products such as savings accounts, credit cards, investments, and insurance.
• Provide exceptional customer service through timely responses to enquiries and effective resolution of issues.
• Identify opportunities to cross‑sell banking products based on customers' financial goals and needs.
• Stay updated with industry trends and product offerings to enhance customer experience and expand market share.
• Maintain accurate records and ensure compliance with regulatory requirements.
• Collaborate with colleagues within the branch and across different departments to deliver seamless customer experiences.

Job Qualifications

• Degree in any field from a reputable university or college.
• Fresh graduate or 2 years of working experience in the banking industry, preferably in a retail banking setting.
• Excellent communication skills in English and Bahasa Malaysia.
• Strong interpersonal skills with the ability to build rapport and establish long‑term relationships with customers.
• Proficiency in using digital platforms and tools to enhance customer engagement.
• Demonstrated problem‑solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast‑paced environment.

Additional Requirements

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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