Customer Service / Retail / Interpreter/ Sales Admin | Basic 5K |Monday-Friday| 9am-6pm

FastJobs; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading job portal is seeking a Customer Service / Retail / Interpreter/ Sales Admin in Kuala Lumpur, Malaysia. This role involves handling inbound and outbound customer interactions via various channels, responding to inquiries, and maintaining records in CRM systems. Ideal candidates should possess excellent communication skills and be able to resolve issues efficiently. The working hours are Monday to Friday from 9 am to 6 pm, with a basic salary of 5K and performance-based KPIs.

Qualifications

• Excellent communication skills.
• Ability to resolve customer issues efficiently.
• Familiarity with CRM systems is a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or social media.
• Respond promptly and professionally to customer inquiries, complaints, and requests.
• Document customer interactions and update records in CRM systems.

Job description

Customer Service / Retail / Interpreter/ Sales Admin | Basic 5K | Monday-Friday| 9am-6pm

• Handle inbound and outbound customer interactions via phone, email, chat, or social media
• Respond promptly and professionally to customer inquiries, complaints, and requests
• Resolve customer issues efficiently while maintaining a positive customer experience
• Provide accurate information regarding products, services, policies, and procedures
• Document customer interactions and update records in CRM systems
• Escalate complex or unresolved cases to the relevant departments
• Follow SOPs, service guidelines, and quality standards
• Meet individual and team KPIs such as response time, resolution rate, and customer satisfaction