Key Account Manager

Weegetu Online Enterprise; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital interaction firm in Kuala Lumpur seeks a Customer Relationship Executive to support key users and premium customers. The role involves managing queries, promoting products, and enhancing customer experiences. Candidates must have 0-3 years of relevant experience and be proficient in both English and Mandarin. Proficiency in problem-solving and a customer-first attitude are essential. This position offers opportunities in a dynamic tech environment.

Qualifications

• 0 - 3 years of experience in customer relationship management or sales.
• Good written and communication skills in English and Mandarin.
• Interest in digital interaction or online platforms is a plus.

Responsibilities

• Act as the first line of support for key users and premium customers.
• Respond to user queries via live chat, email, and social platforms.
• Collaborate with internal teams for customer service delivery.

Skills

Communication skills in English

Mandarin proficiency (writing & speaking)

Customer service orientation

Problem-solving skills

Education

SPM/Diploma/Degree in Business, Sales, IT or equivalent

Job description

Responsibilities

• Act as the first line of support and relationship management for key users and premium customers.
• Respond to user queries via live chat, email, and social platforms promptly and professionally.
• Understand customer needs and provide appropriate solutions and recommendations.
• Identify opportunities to enhance the customer experience and drive customer loyalty.
• Collaborate with internal teams to deliver outstanding customer service and support.
• Promote and cross‑sell products or services to existing clients, potentially driving revenue growth.
• Guide users on platform features, game mechanics, wallet management, and promotions.
• Manage relationships with business partners, premium affiliates, or API clients.

Requirements

• Minimum of 0 - 3 years of experience in customer relationship management, sales, or a related field.
• Minimum qualification – SPM/Diploma/Degree in Business, Sales, IT/software or equivalent.
• Good written and communication skills in English & Mandarin. Mandarin writing & speaking is a MUST. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
• Interest in digital interaction, consumer engagement, or online platforms is a plus.
• Self‑motivated, detail‑oriented, and able to work independently.
• Experience in handling key clients, preferably within tech, digital platforms, or online service industries.
• Strong problem‑solving mind‑set with a customer‑first attitude.