Functional Consultant L2

Wipro; Cyberjaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading technology services company is seeking candidates for a client service position in Cyberjaya. The ideal candidate will have a bachelor's degree in information technology and at least 10 years of relevant experience. Knowledge of payment systems and analytical skills are essential, as well as proficiency in remote service tools and scripting languages like Python and Excel VBA. Strong interpersonal and communication skills are required for successful client interactions.

Qualifications

• A minimum of 10 years' experience working in Client Service Role.
• Strong understanding of the payment standard format in the financial industry.
• Experience with payment messaging and the MT to MX transition.
• Experience in the financial services industry, particularly with payment systems is highly desirable.

Skills

Client Service Skills

Problem-Solving

Analytical Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's degree in Information Technology or similar

Tools

Remote Service Tools

Help Desk Applications

Python

Excel VBA

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Qualifications

• A bachelor's degree in information technology, or a similar field
• A minimum of 10 years' experience working in Client Service Role, or a similar role
• Working knowledge of remote service tools and help desk application.
• Strong understanding of the payment standard format and its application in the financial industry
• Experience with payment messaging and the MT to MX transition
• Proficiency in business process analysis and functional specification development.
• Experience in the financial services industry, particularly with payment systems, is highly desirable.
• Computer literate with the ability to learn customer service software applications.
• Prior experience in technical support would be a plus
• Effective interpersonal and communication skills
• Good analytical and problem-solving skills
• Able to recognize basic styles of customer behavior and how to adapt each style to create positive ‘chemistry’
• Able to identify and manage both transactional and operational risks
• Ability to work under pressure
• Product/Processes knowledge in institutional/corporate banking systems would be a plus
• Scripting skills such as Python and Excel VBA would be a big plus
• Sound client service banking operations experience with Online banking / channels Knowledge