Customer Service Chinese Speaker - RM4000 to RM6500 - Sunway Velocity

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading mobile gaming platform is seeking a Customer Service Specialist fluent in Chinese and English to provide high-quality assistance through live chat and email. The role involves addressing customer inquiries, delivering friendly support, and managing multiple conversations efficiently. Candidates should have at least one year of customer support experience and proficiency with live chat systems. The position offers a salary between RM 4000 to RM 6500 per month and opportunities for career growth in a supportive environment.

Benefits

Comprehensive paid training

Clear path for career growth

Flexible working hours

Qualifications

• Must have at least one year of experience in a customer-facing support role.
• Experience with live chat and email support systems is essential.
• Technical competence with standard office software required.

Responsibilities

• Serve as the primary contact, addressing customer questions and resolving issues.
• Deliver friendly support, ensuring customer satisfaction.
• Manage and prioritize multiple conversations efficiently.

Skills

Professional fluency in Chinese

Professional fluency in English

Problem-solving

Digital multitasking

Education

High school diploma or equivalent

Job description

Customer Service Chinese Speaker - RM4000 to RM6500 - Sunway Velocity

About the Company: Tribe partners with globally recognized digital entertainment brands to deliver exceptional user experiences. We are expanding our virtual support team and are looking for talented individuals to join us. This is a unique opportunity to contribute to a leading mobile gaming platform while building a rewarding career from your own home.

Position Overview: We are seeking a dedicated Customer Support Specialist to provide high-quality assistance to our user community. In this role, you will be the frontline representative, handling customer inquiries primarily through live chat and email. The ideal candidate will be a communicative problem-solver, passionate about helping others and adept at managing multiple digital tasks efficiently.

Key Responsibilities:

• Serve as the primary point of contact, addressing customer questions and resolving issues through digital channels.
• Deliver precise and friendly support, ensuring customer satisfaction with every interaction.
• Efficiently manage and prioritize multiple conversations across different systems.
• Utilize provided knowledge bases and guidelines to offer accurate and timely solutions.
• Uphold the company's service standards and contribute to a positive brand image.

Candidate Requirements:

• Professional fluency in both Chinese and English (verbal and written) is mandatory. Selected candidates will undergo a language proficiency evaluation.
• A minimum of one (1) year of professional experience in a customer-facing support role.
• Demonstrable experience with live chat and email support systems is a prerequisite.
• Technical competence with standard office software and the ability to work across several applications at once.
• A high school diploma or its equivalent is required.

What We Provide:

• A monthly basic salary of RM 4000 to RM6500.
• A comprehensive, paid training program to ensure your success.
• A clear path for career growth, with a strong internal promotion policy.

Application Process: If your qualifications and aspirations align with this role, we invite you to apply. Please submit your updated resume via WhatsApp to [phone] (Jeselyn) for immediate consideration. Shortlisted candidates will be contacted to schedule a virtual interview.

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