BDC Agent

Mills Automotive Group; Kampung Hungab; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading automotive dealer is seeking a motivated Sales BDC Agent to join their team. This role involves being the first point of contact for customers, handling inbound and outbound sales leads, and scheduling showroom appointments. The ideal candidate will have strong communication skills, experience in automotive sales or call centers, and a positive attitude. The position offers competitive pay, performance-based bonuses, and opportunities for career growth. Join the team to build a stable career in the automotive industry.

Benefits

Competitive hourly pay

Medical, Dental, and Vision Insurance

401(k) availability

Paid Time Off

Employee discounts

Supplemental benefits

Qualifications

• Prior automotive BDC, call center, or sales experience preferred.
• Basic computer skills and CRM experience are a plus.
• Strong work ethic and coachability are important.

Responsibilities

• Respond promptly to inbound sales leads through various channels.
• Make outbound calls to follow up on inquiries.
• Schedule showroom appointments for the sales team.
• Document all customer interactions accurately in CRM.
• Maintain high professional standards and customer service.
• Work with Sales Managers to maximize appointment show rates.
• Meet performance goals regularly.

Skills

Strong phone presence with clear communication skills

Multitasking ability

Positive attitude

Reliability

Tools

CRM experience

eLeads proficiency

Job description

Job Title: Sales BDC Agent

Location: Crossroads Chevrolet – Mount Hope, WV

Position Overview

Crossroads Chevrolet is seeking a motivated and professional Sales Business Development Center (BDC) Agent to join our growing team. This role is critical to our sales operation and serves as the first point of contact for many of our customers. The ideal candidate is confident on the phone, organized, goal‑driven, and committed to delivering an exceptional customer experience.

Key Responsibilities

• Respond promptly to inbound sales leads (phone, internet, text, and email)
• Make outbound calls to follow up on internet inquiries, unsold prospects, and past customers
• Schedule and confirm showroom appointments for the sales team
• Accurately document all customer interactions in the CRM
• Maintain high standards of professionalism and customer service
• Work closely with Sales Managers and Sales Consultants to maximize appointment show rates
• Meet or exceed daily, weekly, and monthly performance goals

Qualifications

• Strong phone presence with clear, professional communication skills
• Prior automotive BDC, call center, or sales experience preferred
• Ability to multitask and work efficiently in a fast‑paced environment
• Basic computer skills and CRM experience a plus
• Positive attitude, strong work ethic, and coachability
• Reliable attendance and punctuality
• eLeads proficiency

What We Offer

• Competitive hourly pay plus performance‑based bonuses
• Medical, Dental, and Vision Insurance
• 401(k) availability
• Paid Time Off
• Employee discounts on vehicle purchases, parts, and service
• Supplemental benefits including short‑term disability, long‑term disability, and life insurance
• Opportunities for internal career growth and advancement

Why Crossroads Chevrolet

We are a customer‑focused dealership committed to teamwork, accountability, and results. If you are looking for a stable career with growth potential in the automotive industry, Crossroads Chevrolet is the place to build it.

Apply Today

Apply today and take the next step in your career with Crossroads Chevrolet.