Manager jobs in South Africa

An exciting opportunity has opened for a VIP Host / Player Manager in Johannesburg to join a dynamic iGaming company. This role focuses on building and maintaining strong relationships with high-value players, ensuring they receive an exceptional gaming experience while driving player retention and engagement.

The successful candidate will act as a brand ambassador, providing world-class service, resolving player queries, and proactively engaging VIPs to enhance loyalty and satisfaction.

Key Responsibilities:

• Develop and maintain strong relationships with high-value players, understanding their preferences to offer personalized service.
• Deliver top-tier support across multiple communication channels, including calls, live chat, email, WhatsApp, and social media.
• Conduct outbound communication to keep players engaged, promote offers, and ensure a seamless gaming experience.
• Implement tailored strategies to boost player loyalty, minimize churn, and enhance overall engagement.
• Handle and resolve player queries efficiently, aiming for first-contact resolution whenever possible.
• Track player activity and satisfaction, providing insights and recommendations to enhance engagement.
• Work closely with internal teams, including CRM, marketing, and compliance, to ensure a seamless player journey.
• Maintain high communication standards and adhere to company policies while identifying areas for service improvement.

Requirements:

• Proven experience in Player Management within iGaming.
• Strong customer service background, preferably in a high-volume environment.
• Excellent communication skills (written and verbal) in English.
• Solid planning, organizational, and problem-solving abilities.
• Team player with experience collaborating across departments.
• Passion for delivering VIP-level service and building long-term player relationships.
• Strong analytical mindset with a keen eye for industry trends and competitor insights.
• Energetic, proactive, and able to thrive in a fast-paced environment.