General Manager jobs in South Africa

Kendrick Recruitment is seeking an experienced and strategic Deputy General Manager to join a prestigious luxury hotel in Bantry Bay. Reporting directly to the General Manager this senior leadership role will oversee day-to-day hotel operations, drive operational excellence, and ensure an exceptional guest experience across all departments.

• Partner with the General Manager to execute the hotel's strategic vision, business objectives, and performance targets.
• Oversee daily operations across Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.
• Lead operational strategies that support the hotel's luxury positioning and revenue growth.
• Review departmental performance metrics to identify efficiency and service improvement opportunities.
• Ensure seamless interdepartmental collaboration and communication.
• Act as liaison between the General Manager and Heads of Department to translate strategy into actionable plans.
• Drive continuous improvement through benchmarking, innovation, and best practices.
• Champion a culture of service excellence and personalised guest experiences.
• Monitor guest feedback and implement proactive solutions to improve satisfaction.
• Maintain strong relationships with key guests, partners, and stakeholders.
• Oversee complaint resolution ensuring timely and effective handling of issues.
• Provide leadership coaching and direction to all Heads of Department.
• Support succession planning, performance management, and talent development initiatives.
• Lead departmental meetings and daily briefings promoting collaboration and accountability.
• Uphold a workplace culture valuing diversity, respect, and teamwork.
• Oversee recruitment, selection, and onboarding of key management positions.
• Recognise and reward employee performance that reflects service excellence.
• Support the General Manager and Financial Controller in budget preparation, forecasting, and cost control.
• Monitor revenue performance, payroll costs, and departmental expenses.
• Identify operational cost‑saving opportunities without compromising quality or guest experience.
• Analyse financial and operational trends to improve performance and profitability.
• Oversee maintenance, safety, and hygiene standards across the property.
• Ensure operational compliance with brand standards, health, safety, and hygiene regulations.
• Lead audits, inspections, and compliance reviews.
• Monitor service delivery metrics to ensure continuous improvement.
• Maintain awareness of hospitality legislation including labour, liquor, and health regulations.
• Lead risk management initiatives including fire safety and security procedures.
• Ensure all guest journey touchpoints reflect luxury service standards.
• Collaborate with Marketing and Sales to enhance brand image and community engagement.

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or related field (essential).
• Postgraduate qualification or executive management certification (advantageous).
• Minimum 10 years senior hotel leadership experience, including at least 35 years as an Assistant General Manager, Deputy General Manager, Operational Manager, or Hotel Manager in a luxury or five‑star environment.
• Proven ability to oversee Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.
• Strong financial acumen with experience in P&L management, forecasting, and profitability delivery.
• Knowledge of hotel systems (Opera PMS, Micros) is preferred.
• Exceptional leadership, communication, negotiation, and relationship‑building skills.
• In‑depth understanding of the Cape Town hospitality market and commercial insight.

Negotiable depending on experience.

This role offers a unique opportunity for a seasoned hospitality professional to play a pivotal role in the operational and strategic success of a prestigious luxury hotel in Bantry Bay.