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Control Room Manager (Security) - Port Elizabeth
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Control Room Manager (Security)
Job summary
A respected leader in the Security Industry is seeking a Control Room Manager for their team in Gqeberha. The ideal candidate will have at least 5 years of experience in a control room environment with a minimum of 2 years in a supervisory or management role. Strong leadership, communication, and problem-solving skills are essential, along with PSIRA Registration. This role offers an opportunity to thrive in a dynamic environment and make a significant impact on operational excellence.
Qualifications
- PSIRA Registration (Minimum Grade B) required.
- Minimum 5 years’ experience in a control room environment required, with at least 2 years in a supervisory/management role.
- Ability to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Supervise and manage control room staff across multiple shifts.
- Develop SOPs for monitoring, incident response, and reporting.
- Oversee alarm events and incidents, ensuring timely responses.
- Train, mentor, and evaluate operators.
- Monitor system performance and troubleshoot issues.
- Manage HR functions including attendance and performance reviews.
Skills
Education
Reference 1823922035
Sector Management / Security
Location Gqeberha
Job Type full_time
Experience 5 to 6 years
Qualifications No education
Package Negotiable
Description
Our client, a respected leader in the Security Industry, is looking for an experienced Control Room Manager to join their team in North End, Port Elizabeth.
If you thrive under pressure, excel at leadership, and are committed to operational excellence, this is your chance to make a real impact.
- PSIRA Registration (Minimum Grade B).
- Matric (Grade 12) or higher qualification.
- Minimum 5 years’ experience in a control room environment, including at least 2 years in a supervisory/management role.
- Strong leadership, communication, and problem-solving skills.
- HR management experience (disciplinary processes, staff performance, leave/overtime management).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Ability to remain calm and decisive under pressure.
- Supervise and manage control room staff across multiple shifts, ensuring efficient coverage and optimal performance.
- Develop, implement, and maintain SOPs, policies, and procedures for monitoring, incident response, and reporting.
- Oversee alarm events and incidents, ensuring timely and appropriate responses.
- Train, mentor, and evaluate operators to maintain high performance and adherence to protocols.
- Monitor system performance, troubleshoot technical issues, and coordinate with IT/vendors for maintenance and upgrades.
- Manage HR functions including attendance, leave, overtime, disciplinary processes, and performance reviews.
- Ensure compliance with regulatory requirements, PSIRA standards, and company policies.
- Prepare and present operational reports to senior management.
- Collaborate with internal departments, law enforcement, and emergency services when required.
- Maintain confidentiality and security of operational data and procedures.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.