Jobs in Pietermaritzburg, South Africa
Remote E-commerce Success Specialist (Support & Sales)
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E-commerce Sales Associate
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Remote E-commerce Sales & Customer Service Specialist
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E-commerce Sales & Customer Service Representative
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Remote E-commerce Support & Growth Specialist
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Discover more opportunities than anywhere else. Find more jobs nowCustomer Support and Sales Specialist
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Sales Enablement Specialist
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Remote Sales Enablement Architect
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Connect with headhunters to apply for similar jobsRemote CRM Tech Support Specialist
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Senior Email Retention Marketing Strategist (JB5815)
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Remote Senior Email & CRM Retention Strategist
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Remote Healthcare Intake Specialist
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Healthcare Intake Specialist
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Remote HR Partner for Global Teams
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Remote HR Business Partner (JB5811)
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Chinese-Speaking Admin Specialist (Remote, SA)
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Chinese Speaking Administrative Support (BPO/Airline)
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Remote Dutch-Speaking Airline Support & Sales Pro
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Dutch Speaking Customer Service and Sales Representative (Contact Center/BPO)
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Italian-Speaking Airline Support & Sales (Remote)
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Customer Service & Sales Representative (Italian Speaking)
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Remote Administration & Projects Assistant (12-Month)
Kirklees Council
Part-Time Administration Assistant - KirCCA
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Remote E-commerce Success Specialist (Support & Sales)
Job summary
A strategic partner for e-commerce brands is looking for a Customer Support and Sales Specialist to enhance customer experience and drive revenue growth. This hybrid role involves solving complex customer issues while identifying upsell opportunities. Candidates should have at least one year of experience in customer support, excellent communication skills, and familiarity with CRM systems. The position offers competitive incentives and is fully remote with opportunities for career advancement.
Benefits
Qualifications
- Experience in a customer-focused role within a SaaS or E-commerce environment.
- Ability to articulate value and maintain composure under pressure.
- Familiarity with CRM and Helpdesk software for effective customer management.
Responsibilities
- Serve as the primary contact for complex customer inquiries.
- Maintain high customer satisfaction scores through effective problem solving.
- Identify and present upsell opportunities for premium services.
- Manage sales process for qualified leads, closing deals to meet targets.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.