Online jobs in South Africa

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered outcomes in access, clinical effectiveness and cost efficiency. Lyra’s care model helps people recover faster and reduce overall healthcare costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining care and technology solutions.

The position of Client Liaison Officer is based in a call centre environment and requires flexibility to work rotating shifts including evenings, weekends, and public holidays. The role involves conforming to call centre conditions and structures.

Hours: This position requires flexibility in working hours as schedules may vary to meet operational needs.

• Telephonic contact with clients to assess their needs, capture data and refer on where required.
• Data corrections including data filtering and cleanup where necessary.
• Entering cases in the Lyra database.
• Project coordination and maintenance.
• General administration as required by the National Support Centre Manager.
• Allocation of work to different sections within the National Support Centre.
• Conduct client satisfaction surveys where applicable.
• Initiate outbound calls to clients to arrange referrals where required.

• Matric.
• At least 1 year call centre experience.
• Experience in an EAP environment is desirable.
• The successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required from the office.

• Excellent telephonic communication skills.
• Excellent customer service skills.
• Ability to work in a high pressure environment.
• Friendly and caring.
• Proficient in all Google Suite applications.
• Excellent administrative skills.
• Goal oriented.
• Self-driven & Proactive.
• Good time management.
• Fluent in English and an African language (or other SA language).

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you for recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about race, ethnicity, and sexual orientation, which is considered sensitive personal information under CPRA and special category data under GDPR. Providing this information is optional and voluntary; if provided, you consent to Lyra processing it for purposes described at the point of collection. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will be retained as long as needed to fulfill the purposes described. Lyra does not sell or share personal information as defined by CPRA. Outside the United States, you may have rights to access, delete, or restrict processing of your personal information. To exercise your data privacy rights outside the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice.