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Senior Remote Technical Support Specialist
Job summary
A fast-growing e-commerce support company is hiring a remote Technical Customer Service Representative. This position requires at least 1 year of Gorgias experience, along with a background in technical support. Candidates should possess strong problem-solving skills and excellent English communication abilities. The role offers remote work with benefits including project bonuses, health coverage, and opportunities for career advancement. Join the team to shape the future of e-commerce support.
Benefits
Qualifications
- Minimum 1 year of hands-on experience using Gorgias.
- 1+ year of experience in technical support or troubleshooting roles.
- Experience in e-commerce or SaaS support is a strong plus.
Responsibilities
- Provide high-level technical support via Gorgias CRM.
- Analyze data and offer insights for customer experience improvements.
- Own ticket resolution end-to-end with accountability and urgency.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.